When receiving and making calls the other person can't hear me but I can hear them

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So I received a call today and while I could hear the other person fine they couldn't hear me. I had full signal and moved around my house but it still kept happening.

It happened on my old phone to.

Gemma M

iD Mobile Employee

Hi @ajdavies619,

Thanks for getting in touch, and I’m sorry to hear you experienced this during your call.

If you were able to hear the other person clearly but they could not hear you, this can sometimes be caused by a temporary network connection issue, your device microphone settings, or even an issue on the other person’s line or handset.

As a first step, we’d recommend trying a network reset on your device, as this can often resolve calling issues like this. You can also try:

Restarting your phone
Turning Airplane Mode on for 30 seconds and then back off
Checking whether the issue happens on all calls or just with one specific number
Doing a network reset

If the problem only occurred with one caller, it is possible the issue may have been on their side rather than with your connection, so we would recommend calling another person to see if the issue persists.

Should the issue continue across multiple calls after trying the above, please contact our Live Chat team so they can investigate this further for you: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M

The iD Mobile Social Media Team

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