cancelled direct debit too soon. phone not been used

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I have had to cancel my ID mobile account as my daughter has had a new phone on her dad's contract. Ive cancelled the plan which is out of contract. Will the final bill be emailed to me to pay. I worked out the dates and I cancelled my direct debit too soon. The address on my id mobile account is an old one which I will try to change also. Pure oversight but it would be difficult to set up a direct debit purely for one payment. Thanks for any advice.

Gemma M

iD Mobile Employee

Hi @Ep1711,

Yes, your final bill will normally be sent to you by email once it has been generated following the disconnection of the account.

As you've cancelled your Direct Debit already, once you receive the final bill, you can make a one-off payment by calling our automated payment line on 0333 003 0001 and following the IVR prompts.

It's also worth updating the address on your iD Mobile account if it's out of date, so that any final correspondence is sent to the correct address.

Regards,

Gemma M
The iD Mobile Social Media Team

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cancelled direct debit too soon. phone not been used

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