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Community Member
January 12, 2026
Solved

Refund

  • January 12, 2026
  • 4 replies
  • 122 views

hi, I activated the roaming service by mistakes, is there anyway I can cancel and get a refund please? 

    Best answer by MZone

    Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Ujjaval    

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    4 replies

    MZone
    Platinum 
Contributor
    MZoneAnswer
    Platinum 
Contributor
    January 12, 2026

    Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Ujjaval    

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    June 25, 2026

    Hello,

    I am writing to request a refund because I have not received the SIM card for my iD Mobile plan.

    I have been charged for the service, but the SIM card has not arrived, so I have been unable to use the plan. Please investigate this issue and advise me on the refund process.

    I would appreciate a prompt response and confirmation of the refund .

    Kind regards

    Jehad 

    New Contributor
    June 25, 2026

    I have been with live chat only AI tools so wasted my time 

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    June 26, 2026

    Hi ​@Jehad.chalal,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.