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Refund

  • January 12, 2026
  • 4 replies
  • 101 views
U
Community Member

hi, I activated the roaming service by mistakes, is there anyway I can cancel and get a refund please? 

Best answer by MZone

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Ujjaval    

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    4 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • Answer
    • January 12, 2026

    Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Ujjaval    

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      J
      New Contributor
      • Jehad.chalal
      • New Contributor
      • June 25, 2026

      Hello,

      I am writing to request a refund because I have not received the SIM card for my iD Mobile plan.

      I have been charged for the service, but the SIM card has not arrived, so I have been unable to use the plan. Please investigate this issue and advise me on the refund process.

      I would appreciate a prompt response and confirmation of the refund .

      Kind regards

      Jehad 

      J
      New Contributor
      • Jehad.chalal
      • New Contributor
      • June 25, 2026

      I have been with live chat only AI tools so wasted my time 

      Gemma M
      iD Mobile Employee
      Forum|alt.badge.img+15
      • Gemma M
      • iD Mobile Employee
      • June 26, 2026

      Hi ​@Jehad.chalal,

       

      I've just sent you a private message to help get this sorted.

       

      To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

       

      You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

       

      We'll speak to you there.

       

      Thanks,

       

      Gemma M

      The iD Mobile Social Media Team

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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