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The easiest way to pay your bills is by Direct Debit, but if you prefer, you can make one-off payments each month. Here’s everything you need to know:
How do I pay my bill by Direct Debit?
If you purchased a Pay Monthly Phone or SIM Only Deal, a Direct Debit will be set up automatically using the account details provided at the time of purchase. You don’t need to do anything!
If you’ve cancelled your Direct Debit or want to make changes, you can do so in the iD Mobile app or on my.idmobile.co.uk. Check out the Community articles below for more helpful information.
Please note: If your Direct Debit is rejected by your bank, we’ll attempt to take the payment five days later. If the second attempt is rejected, the Direct Debit will be cancelled, and you’ll need to make a manual payment by credit or debit card.
How do I make a one-off payment?
The easiest way to pay bills is by Direct Debit. However, if you’d prefer to make manual card payments, you can do this with a UK credit or debit card in the iD Mobile app, on my.idmobile.co.uk, or using our automated telephone service.
We accept Mastercard and Visa for card payments, but unfortunately, we do not accept American Express. Check out the Community article below for more helpful information:
Where can I view my payment history?
You can keep an eye on all your past payments by viewing your payment history. This will show how much you’ve paid, the dates of payments, and confirm if your latest payment has gone through. To view your payment history in the iD Mobile app or on my.idmobile.co.uk, you can:
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- Open the iD Mobile app or log-in to my.idmobile.co.uk.
- Tap ‘Bills’.
- Tap ‘Payments’.
- Tap ‘View payment history’.