You may want to change your Direct Debit date to a more convenient day of the month, such as the 1st. Here’s everything you need to know:
How do I change my Direct Debit date?
To change your Direct Debit date in the iD Mobile app or My Account Online, you can:
- Open the iD Mobile app or log-in to My Account Online.
- Tap ‘Bills’.
- Tap ‘Payments’.
- Tap ‘Change payment date’.
- Read the information on-screen. Tap ‘I confirm that I have read and understood the above’. Then tap ‘Next’.
- Select a new Payment date. Then tap ‘Save’.
Please note: If you’ve already been billed for the month and have a Direct Debit payment pending, it’ll still be taken on the original due date. Your new Direct Debit date will come into effect in the following billing period.
What happens when I change my Direct Debit payment date?
When you change your Direct Debit payment date, your billing period aligns with it. This changes a few things: the date your bill is issued, and the date your allowances refresh. Here’s what you need to know:
- Your payment might still come out up to 3 working days after your chosen date due to the way the Direct Debit process works.
- The new date will apply from your next billing period. So, if you’ve already got a payment due, it’ll still come out on the original date.
- Your billing period will shift to match your new payment date, and your allowances will refresh on your new billing date.
- The next billing month will be a bit longer than usual, so to make sure you’ve got enough allowances, they’ll be adjusted to cover the extra time (along with your line rental). This does mean your next bill will be slightly higher than normal.
Example: If your longer billing period is 45 days and your normal monthly (30 days) allowance is 300 minutes, we’ll give you 450 minutes (1.5 times your normal monthly allowance). You’ll also get 45 days’ worth of recurring add-ons. One-off add-ons will last 30 days, just like they usually do.
- The month after the change is applied, you’ll get your usual allowances and pay standard monthly line rental.
I can’t access the iD Mobile app or My Account Online. What should I do?
If you’re unable to access the iD Mobile app or My Account Online, simply contact us to change your Direct Debit date.