How to check when my contract ends

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please can you help me I want to know when my contract is end and after that will I still get charged at the same price or can I change the plan? Thanks

Menasia.E

iD Mobile Employee

Hi there,

You can check when your minimum contract term ends using the iD Mobile app:

Open the iD Mobile app and sign in.
Tap Plan (or select your mobile number/dashboard).
Select Contract details or Plan details.
You'll be able to see your contract start date, minimum contract end date, and whether you're eligible to upgrade.

Alternatively, text INFO to 85075 from your iD Mobile number and you'll receive your contract information by SMS.

Please note that when your minimum contract term ends, your plan does not automatically disconnect. If you take no action, you'll continue to be charged at your current monthly price.

If you'd like to leave iD Mobile, we require 30 days' notice to process a disconnection request. If you've already arranged a plan change, such as a downgrade, but no longer want it to proceed, you'll need to cancel the scheduled downgrade or upgrade your plan before the change takes effect. Otherwise, you may continue to be billed on your existing plan.

Once your minimum term has ended, you're free to change to another available plan, upgrade your device and plan, or give notice to disconnect if you no longer require the service.

Kind regards,

MenasiaE
iD Mobile Community Team