Community Member

Question

I think my number was spoofed, what do I do?

Forum|Forum|11 months ago
October 2, 2025
7 replies
118 views

I am getting constant calls, texts, even whatsapp messages all asking who I am and why I called them. And when I say constant I don’t mean it lightly. While writing this I got about twenty more.

I greatly suspect my number has been spoofed by a scammer, and am lost on what to do.

Tyler C

iD Mobile Employee

Hi there @CAML, sorry to hear that. Unfortunately, there’s not much we can do or advise when it comes to number spoofing, other than to advise to please ignore these calls and block the numbers where possible, and ensure you don’t give them any details of yours.

All we can advise is this, or we can offer a number change, however, these cost £25.00 unless you have an action fraud number.

Thanks,

Tyler

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Patricia Higgins

Active Contributor

This happened to me today I have hundreds of people phoning me asking you I am and why I'm phoning them gong to change my number because this is ridiculous.

Gemma M

iD Mobile Employee

Hi @Patricia Higgins,

I'm sorry to hear this has happened.

Unfortunately, this isn't something that iD Mobile can directly resolve. It sounds like your number may have been spoofed, where fraudsters make it appear as though calls are coming from your number when they aren't.

We'd recommend reporting the issue to the British Standards Institution (BSI) or the relevant fraud and nuisance call reporting services for further advice.

If the calls continue and are becoming unmanageable, you may wish to consider changing your mobile number. Please note that a number change currently costs £25.

We appreciate how frustrating and concerning this must be, especially when you're receiving calls from people you don't know. Hopefully the issue resolves itself quickly, but if you'd like to explore changing your number, our Customer Service Team can assist via Live Chat: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M

The iD Mobile Social Media Team

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C

CA2175

New Contributor

This has started today for me and its not just one or two it is every minute! I answered the first one and he was so rude to me now im not answering but its a drain! If its not calls its messages asking who I am and what I want! Please tell me it does eventually stop?

K

KT111

New Contributor

I am having constant calling for nearly 3 hours. I’m trying to delete all the messages. Its stopping me getting any access to anything. Weirdly I had a scam call at lunchtime with a heavily accented Indian lady telling me my number would no longer be available in 2 days. She said she was from 3. I changed from 3 to ID mobile as iD was so much cheaper. But it seems there’s no virus checker with iD. Luckily I’m on a monthly rolling programme so will leave iD as they are not taking any responsibility yet I am not alone in this ‘constant calling’ and their only solution is lose your number and pay £25 for a new one!!

Never had a problem like this with 3.

So sad that my phone has disturbed so many people’s evenings. Some messages are obviously old people worried about why I’m calling them.

C

CA2175

New Contributor

Im on day 3 and it has slowed done now but still getting people call or message me. I have added a voice mail which says my number has been spoofed and if they are returning a missed call it wasn't me. Im now just rejecting all calls so they get that message. I accidentally answered one today and explained and he said this happened to him a few weeks ago but seems to have stopped.

Gemma M

iD Mobile Employee

Hi @CA2175 and @KT111,

I'm sorry to hear you're experiencing this. It sounds very much like your number may have been spoofed, where fraudsters make calls that appear to come from your number even though they haven't accessed your phone or account.

Unfortunately, this isn't something that iD Mobile can directly stop once it's happening, and changing network wouldn't necessarily prevent it from happening again in the future.

The good news is that, for most people, the volume of calls does tend to reduce over time as the spoofing campaign moves on. Some customers have reported it lasting a few days, while for others it settles down more quickly.

In the meantime, we'd recommend:

Rejecting calls you're not expecting.
Using a voicemail message, as you've already done, explaining that your number has been spoofed.
Blocking persistent nuisance callers where possible.
Reporting the issue to the Phone-paid Services Authority (PSA) and any relevant fraud reporting services.

I completely understand why this is upsetting, especially when you're receiving messages from people who genuinely believe you've called them. Unfortunately, the calls weren't made by you, and there's no indication that your phone has been hacked or that your account has been compromised simply because your number is being displayed.

Thank you for sharing your experience with other Community members. Hopefully the volume of calls will continue to reduce and stop altogether soon.

Regards,

Gemma M

The iD Mobile Social Media Team

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