Hi ​@royt,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Regards,

Gemma M

The iD Mobile Social Media Team

Same has happened to me and nearly £20 of charges. I want refunding and to stop this as have NOT authorised 

Hi ​@66SOO.

Thank you for your post.  I’m sorry to hear about the unexpected charges of nearly £20 that you haven’t authorised.

Please could you contact us directly via live chat so our team can review your account, check what these charges relate to, and look into a refund and stopping any further charges?

You can reach us here: https://www.idmobile.co.uk/live-chat.

Thanks,

Marquerita

The iD Mobile Team

I have had the same over the past few days I contacted a live chat Employer and did what he said and I see the charges have gone up in the last day. I'm now at £16 this getting  bad I don't know which number is taking the money from me so can't contact them and you can't see an upto date bill only perverse bills and you can't talk to anyone properly

Hi ​@Daz53.

Thanks for your post. I'm really sorry to hear you're going through this. I can understand how stressful it is not knowing where charges are coming from or how to get a clear answer.

As your most recent bill hasn't been generated yet, the app and online account will only show your last completed bill rather than the most up-to-date charges, which is likely why things look confusing right now.

Once your next bill has been generated, we'd really encourage you to get in touch with us again so we can go through it with you properly and identify exactly what these charges relate to.

Thanks,

Marquerita

The iD Mobile Team