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Community Member
June 8, 2026
Question

Phone marked as Blacklisted: How do I Un-blacklist it?

  • June 8, 2026
  • 3 replies
  • 46 views

Since I came back from abroad, my phone has not been reading my SIM card. I thought it was the SIM card at first, but after trying it on other people's phones, it worked perfectly fine. After thinking it was my phone, I went to the Apple store, and they ran a diagnosis on my phone and told me that there appear to be no issues with my phone. However, what they found out is that my phone's serial number has been marked as blacklisted (stolen or lost). They told me that only my carrier can blacklist my phone, so I need to get it un-blacklisted asap.

    3 replies

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    June 9, 2026

    HI ​@qu_tzly

     

    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

     

    Owethu

    Norbert Junior
    New Contributor
    New Contributor
    September 7, 2026

    Found my phone but it's blacklisted

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 10, 2026

    Hi ​@Norbert Junior,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.