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Community Member
September 3, 2026
Solved

iphone has been stolen and need a new sim or esim

Hi, iPhone has been stolen and I need a new sim or eSIM 

Hosai W
Hosai WAnswer
iD Mobile Employee
September 8, 2026

Hi ​@Mariabp 

 

Thank you for getting in touch with us, please accept my apologies for any inconvenience caused to you in relation to the lost handset issues.

In order to look into this, you would need to contact us on our customer service platforms like our live chat or privately here on community: https://www.idmobile.co.uk/live-chat

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

1 reply

Hosai W
iD Mobile Employee
Hosai WAnswer
iD Mobile Employee
September 8, 2026

Hi ​@Mariabp 

 

Thank you for getting in touch with us, please accept my apologies for any inconvenience caused to you in relation to the lost handset issues.

In order to look into this, you would need to contact us on our customer service platforms like our live chat or privately here on community: https://www.idmobile.co.uk/live-chat

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.