Just placed an order on our website? Awesome! Check out our quick video guide on when you can expect it to arrive. For more details, scroll below the video:
What did you order?
We use DPD, Royal Mail or digital delivery to fulfil orders. Select what you've purchased below for more information.
I ordered a Phone or Accessory:
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We offer free next-day delivery by DPD if you order between Monday to Thursday before 8pm.
| Order placed | Day of delivery |
|---|---|
| Monday before 8pm | Tuesday |
| Monday 8pm - Tuesday 8pm | Wednesday |
| Tuesday 8pm - Wednesday 8pm | Thursday |
| Wednesday 8pm - Thursday 8pm | Friday |
| Thursday 8pm - Friday 8pm* | Monday |
| Friday 8pm - Monday 8pm | Tuesday |
*Please note: Delivery dates may vary during Bank Holidays, leading to changes in the expected delivery schedule.
Please note: To help prevent fraud, our DPD deliveries include a unique DPD PIN, which you will receive by email and/or SMS with your one-hour delivery slot. Please share this PIN with your delivery driver. You can also find your PIN in the DPD app. Check out this Community article for more helpful information.
I ordered a SIM:
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If you order a SIM Only Deal or replacement SIM, it’ll be delivered by Royal Mail with a tracked service. This usually takes no more than 2-3 working days to arrive, so keep an eye on your post!
| Order placed | Day of delivery |
|---|---|
| Monday before 4pm | Thursday |
| Monday 4pm - Tuesday 4pm | Friday |
| Tuesday 4pm - Wednesday 4pm | Saturday |
| Wednesday 4pm - Thursday 4pm | Monday |
| Thursday 4pm - Friday 4pm* | Tuesday |
| Friday 4pm - Monday 4pm | Wednesday |
*Please note: Delivery dates may vary during Bank Holidays, leading to changes in the expected delivery schedule.
I ordered an eSIM:
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Your eSIM QR Code will arrive right in your inbox. Just keep an eye on your email, and you’ll be ready to activate in no time.
- If you select an eSIM with a SIM Only Deal:
Your eSIM QR code will be sent shortly after your order is processed. If you place your order after 10pm, you may receive your email the next morning.
- If you select an eSIM with a Pay Monthly Phone Plan:
Your eSIM QR code will be sent to you by email once your phone is dispatched.
*Please check your spam or junk folder for your eSIM QR Code email.
I’m having issues with my delivery. What should I do?
If you’re having issues with your delivery, don’t worry! We’ve got you covered. Check out the Community articles below for more helpful information: