Active Contributor

Online Chat

8 replies
626 views

First you get the Bots, but then Live agents also appear like bots, sort of generic responses.

Zubeida H

iD Mobile Employee

Hi @Saf7321

We do apologize if some of our agents do sound like bots, I understand how frustrating it can feel when you’re looking for real support but the responses seem generic or scripted.

Our intention is always to provide personalized help based on your situation. So we can confirm that you are speaking to agents instead of bots.

However, if you have a query and need assistance, please get in touch via our Socials (Facebook or Instagram), Live Chat, Community or email us at socialqueries@idmobile.co.uk.

Thank you.

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S

Saf7321Author

Active Contributor

Can we find out, who I spoke with Yesterday

S

Sammz

New Contributor

My earphone speaker is not working and when it works it makes a constant rattle/crackerling sound

Gemma M

iD Mobile Employee

Hi @Sammz,

I'm sorry to hear that your earpiece speaker is having issues.

If you're hearing a rattling or crackling sound from the top speaker during calls, media playback, or at higher volumes, we'd recommend having the device inspected.

As the handset was purchased recently, you can:

Visit your nearest Currys store if the phone was purchased through Currys.
Contact your manufacturer for a diagnostic check.

They'll be able to assess whether the noise is being caused by a hardware fault and advise on the available repair or replacement options.

Regards,

Gemma M
The iD Mobile Social Media Team

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L

Lim

New Contributor

Hello

Gemma M

iD Mobile Employee

Hi @Lim,

Thanks for getting in touch.

How can we help today? Please let us know what issue you're experiencing and we'll do our best to assist.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

diaquiesse

New Contributor

Ive a query

Gemma M

iD Mobile Employee

Hi @diaquiesse,

How can we help today?

For your security, please don't post any personal or account information such as your mobile number, account number, address, email address, or payment details, as this is a public forum.

Alternatively, if your query is account-specific, you can contact our Live Chat team here: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.