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Active Contributor
Saf7321
Active Contributor
November 19, 2025

Online Chat

First you get the Bots, but then Live agents also appear like bots, sort of generic responses. 

    6 replies

    Zubeida H
    iD Mobile Employee
    Zubeida H
    iD Mobile Employee
    November 19, 2025

    Hi ​@Saf7321 

     

    We do apologize if some of our agents do sound like bots, I understand how frustrating it can feel when you’re looking for real support but the responses seem generic or scripted.

    Our intention is always to provide personalized help based on your situation. So we can confirm that you are speaking to agents instead of bots. 

    However, if you have a query and need assistance, please get in touch via our Socials (Facebook or Instagram), Live Chat, Community or email us at socialqueries@idmobile.co.uk.

     

    Thank you.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    Saf7321Author
    Active Contributor
    November 19, 2025

    Can we find out, who I spoke with Yesterday 

    New Contributor
    Sammz
    New Contributor
    September 9, 2026

    My earphone speaker is not working and when it works it makes a constant rattle/crackerling sound

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    September 10, 2026

    Hi ​@Sammz,

     

    I'm sorry to hear that your earpiece speaker is having issues.

     

    If you're hearing a rattling or crackling sound from the top speaker during calls, media playback, or at higher volumes, we'd recommend having the device inspected.

     

    As the handset was purchased recently, you can:

    • Visit your nearest Currys store if the phone was purchased through Currys.
    • Contact your manufacturer for a diagnostic check.

     

    They'll be able to assess whether the noise is being caused by a hardware fault and advise on the available repair or replacement options.

     

    Regards,

     

    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Lim
    New Contributor
    October 8, 2026

    Hello

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    October 9, 2026

    Hi ​@Lim,

     

    Thanks for getting in touch.

     

    How can we help today? Please let us know what issue you're experiencing and we'll do our best to assist.

     

    Regards,


    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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