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  • November 19, 2025
  • 2 replies
  • 292 views
S
Active Contributor

First you get the Bots, but then Live agents also appear like bots, sort of generic responses. 

    2 replies

    Zubeida H
    iD Mobile Employee
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    • Zubeida H
    • iD Mobile Employee
    • November 19, 2025

    Hi ​@Saf7321 

     

    We do apologize if some of our agents do sound like bots, I understand how frustrating it can feel when you’re looking for real support but the responses seem generic or scripted.

    Our intention is always to provide personalized help based on your situation. So we can confirm that you are speaking to agents instead of bots. 

    However, if you have a query and need assistance, please get in touch via our Socials (Facebook or Instagram), Live Chat, Community or email us at socialqueries@idmobile.co.uk.

     

    Thank you.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    S
    Active Contributor
    • Saf7321
    • Author
    • Active Contributor
    • November 19, 2025

    Can we find out, who I spoke with Yesterday 

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