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  • November 19, 2025
  • 2 replies
  • 174 views

First you get the Bots, but then Live agents also appear like bots, sort of generic responses. 

2 replies

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  • iD Mobile Employee
  • November 19, 2025

Hi ​@Saf7321 

 

We do apologize if some of our agents do sound like bots, I understand how frustrating it can feel when you’re looking for real support but the responses seem generic or scripted.

Our intention is always to provide personalized help based on your situation. So we can confirm that you are speaking to agents instead of bots. 

However, if you have a query and need assistance, please get in touch via our Socials (Facebook or Instagram), Live Chat, Community or email us at socialqueries@idmobile.co.uk.

 

Thank you.


  • Author
  • Active Contributor
  • November 19, 2025

Can we find out, who I spoke with Yesterday