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Question

PAC switch

  • June 16, 2026
  • 1 reply
  • 7 views
F
Community Member

Hi

I just purchased a monthly phone deal but there was no option to give my PAC code at checkout. 
 

I’ve tried logging into the app but I don’t have a ID mobile number. How will I transfer my number when the phone arrives? 
 

Thanks 

1 reply

Hosai W
iD Mobile Employee
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  • Hosai W
  • iD Mobile Employee
  • June 16, 2026

Hi ​@FayeNHall,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,

Hosai

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