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PAK code not added at order stage

Forum|Forum|20 days ago
August 12, 2026
2 replies
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Hello,

I have recently joined Id mobile and I want to keep my existing number. I read I would be prompted to add my PAC during the checkout process which did not happen (or I just missed it). Now I am waiting for the ID sim to be delivered in a couple of days which I believe will come with a new number.

Please could someone help me to provide the PAC code so that I can continue using my number.

Thanks in advance

Best answer by Geluk

When you follow instructions as to how to activate new SIM, you’ll see option to apply PAC,

which you obtain from your previous provider.

If you didn’t request prior to leaving, old number may no longer be available.

GelukAnswer

Silver Contributor

When you follow instructions as to how to activate new SIM, you’ll see option to apply PAC,

which you obtain from your previous provider.

If you didn’t request prior to leaving, old number may no longer be available.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

iD Mobile Employee

Hi @MrBu5h

Thank you for getting in touch with us.

Please send us a private message vial our socials (Facebook or Instagram) so that we can look into this for you.

Thank you,

Zandile

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.