Skip to main content
Solved

unknown calls

  • July 8, 2025
  • 7 replies
  • 451 views
T
New Contributor

I am getting spam no caller IDs and I’ve been told I can contact my network provider to track the call so I can take it to the police, is this possible?

It’s gotten to a point where I have to keep my phone on DND to stop these calls coming through throughout the day and the night. When I say spams- I mean about 30-50 calls per hour. When I answer, it’s silence. I feel like I’m being harassed and I don’t know what to do. I can’t block unknown calls because I need to take work phone calls so I’m completely stuck. This has been happening for the last 3 weeks.

I just need to know if it’s possible to trace these calls so that I can take it to the police.

 

Thank you!

Best answer by Tyler C

Hey there ​@Tofiffee, sorry to hear that. Unfortunately, we cannot track these calls I’m afraid. However, if you are being harrassed, you may be able to get an action fraud reference, and if so, we can change your phone number for free if you’d like to see if this stops this from happening?

 

Unfortunately, spam calls are something that we as a network can’t really do much about or control, other than to advise to ignore/block them where possible, or a potential number switch with us. However, we cannot trace down calls which are no caller ID’s I’m afraid.

 

Thanks,

Tyler

    7 replies

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • Answer
    • July 9, 2025

    Hey there ​@Tofiffee, sorry to hear that. Unfortunately, we cannot track these calls I’m afraid. However, if you are being harrassed, you may be able to get an action fraud reference, and if so, we can change your phone number for free if you’d like to see if this stops this from happening?

     

    Unfortunately, spam calls are something that we as a network can’t really do much about or control, other than to advise to ignore/block them where possible, or a potential number switch with us. However, we cannot trace down calls which are no caller ID’s I’m afraid.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      T
      New Contributor
      • Tofiffee
      • Author
      • New Contributor
      • July 22, 2025

      Hey there ​@Tofiffee, sorry to hear that. Unfortunately, we cannot track these calls I’m afraid. However, if you are being harrassed, you may be able to get an action fraud reference, and if so, we can change your phone number for free if you’d like to see if this stops this from happening?

       

      Unfortunately, spam calls are something that we as a network can’t really do much about or control, other than to advise to ignore/block them where possible, or a potential number switch with us. However, we cannot trace down calls which are no caller ID’s I’m afraid.

       

      Thanks,

      Tyler


      Hi Tyler,

      I would definitely like to get the action fraud reference to change my number please.

      Thank you for your help!

       

      Tyler C
      iD Mobile Employee
      Forum|alt.badge.img+24
      • Tyler C
      • iD Mobile Employee
      • July 22, 2025

      Hey there ​@Tofiffee, you will need to contact/fill out a form on the action fraud website. They will ask some questions etc to see if you should be applying for one, and once you have that reference, please let us know here (PLEASE DON’T POST THE REFERENCE HERE).

       

      https://www.actionfraud.police.uk

       

      We can then send you a PM to assist further in the number change.

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      T
      New Contributor
      • Tofiffee
      • Author
      • New Contributor
      • July 26, 2025

      Hi Tyler,

      I have the reference for my action fraud report. Can I please get the next steps?

       

      Thank you for your help!

      Decembersangel72
      Gold Contributor
      Forum|alt.badge.img+16

      Hi ​@Tofiffee 

      Once you have an AFR number then your best option is to connect to the Live Chat to discuss changing your number:-

      https://www.idmobile.co.uk/help-and-support
      Type ‘talk to a person’ in the dialogue box to connect to an adviser.
      (available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays)

      I am sure that you will not be the first person to be in this situation and so it should be an easy process.

      Good luck x

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      T
      New Contributor
      • Tofiffee
      • Author
      • New Contributor
      • July 27, 2025

      Hi ​@Decembersangel72 

      Thank you so much for your help! I will definitely give this a go.

       

      Kash M
      iD Mobile Employee
      Forum|alt.badge.img+24
      • Kash M
      • iD Mobile Employee
      • July 28, 2025

      Hi ​@Tofiffee,

      We hope that you managed to get this resolved.

      If you require further assistance, please let us know.

       

      Kash

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

      Not the answer you were looking for?


      Create a new topic and ask a question to the iD Community.


      Create a topic
      Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
      Terms & ConditionsAccessibility statement