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No service issue

  • July 16, 2025
  • 5 replies
  • 49 views

I am new and moved my old number to ID mobile. I keep getting no service and phone calls are interrupted. It works fine for a couple of days then back to normal service again, although it doesn't stay long but quite annoying specifically I changed to this expecting a better service.

 

Any help or advice plz.

 

5 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 17, 2025

Hey there ​@boga, sorry to hear that. Have you tried restarting your phone?

 

Do you have no signal at all?

 

What phone do you have?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • July 23, 2025

I do have signal for some time then go off completely and shows no service. When I restart the phone it comes back again. This keep happening specially when I really need to surf the net.

I am using Redmi 13. 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 26, 2025

Hi there ​@boga, sorry to hear that. What’s the full postcode you’re having issues in please?

 

Thanks,

Tyler

 

 


  • Author
  • New Contributor
  • July 26, 2025

Hi, Tyler thank you for your help, my post code is

B16 9AH 


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • July 28, 2025

Hi ​@boga,

We're working on the network in this area at the moment. We're sorry for any disruption this may be causing.

We hope to be finished working on these improvements as soon as possible.

We'll add any further updates here. https://www.idmobile.co.uk/help-and-advice/coverage

How long have you had the issue?

 

Kash