Hello,
I recently switched to ID Mobile and am using an esim. I am finding intermittent Internet connectivity issues, particularly when my phone switches from 5g to 4g.
At times to get the Internet working I have to either turn off and turn on data back on, switch to another sim and back or flight mode and back.
Anyone else experienced this kind of issue?
I have requested a physical sim to see if that resolves my issues.
I am using a compatible phone, Samsung S24 Ultra.
Thanks,
+19Hi
Some materials and structures can also affect signal strength.
Can you try switching to 4G to see if that helps? Do you have Wi-Fi calling enabled?
Hello Sian,
The issue is most prevalent when it switches to 4g, I believe mentioned this in my original post.
Additionally, I received a text saying your address has been changed, I'm trying to verify my address on live chat and it disconnects, previously I had to connect via WiFi to stay on but that isn't working either.
Thanks
+19OK
I've ordered one but I'll see if I can pick one up from Currys.
I'm also finding it extremely difficult connecting to an agent when I'm on live chat on my phone; I had to go on my laptop to do it in the end.
On my phone it didn't transfer on cellular data or WiFi.
Thank you
We are sorry for the issues when attempting to use the Live Chat service.
Do you have any issues with other chats at all? Did you get any error messages?
Natalie
I've not been on any other chats since moving to ID so not sure.
I dont any specific error messages it just loses connectivity bit it may be due to signal, mainly.at home.
On a separate note, I asked for a sim to be sent via live chat, this was done on Saturday, not the pasing one but the one before and there is still no sign of the sim.
+24Hi there
We hope to have things fixed as soon as possible and will add any updates here.
Thanks,
Tyler
Hello,
When you said Three are working on fixing an issue in my area I thought you referring to the card.
I still haven't received my sim card, it's been 13 days since it has been ordered, I checked with an agent on live chat a few days after and they confirmed it has been ordered but still no sign of it.
Thank you for the link regarding the network status. My cellular signal for calls seems to be fine and I'm using WiFi for Internet access, so I coping okay.
+24Hi
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