Hi ​@AB-R 

We’re very sorry to hear this. Please could you provide your postcode?

Anika

BD80LQ

Hi ​@AB-R  thanks for that, there are no issues reported in that area at the moment.

Some materials and structures can also affect signal strength.

Can you try switching to 4G to see if that helps? Do you have Wi-Fi calling enabled?
 

Hello Sian,

The issue is most prevalent when it switches to 4g, I believe mentioned this in my original post.

Additionally, I received a text saying your address has been changed, I'm trying to verify my address on live chat and it disconnects, previously I had to connect via WiFi to stay on but that isn't working either.

Thanks

OK ​@AB-R  it may be worth trying a replacement SIM, are you able to pick one up in a Currys store?

I've ordered one but I'll see if I can pick one up from Currys.

I'm also finding it extremely difficult connecting to an agent when I'm on live chat on my phone; I had to go on my laptop to do it in the end.

On my phone it didn't transfer on cellular data or WiFi.

Thank you ​@AB-R , the team in store will be available to help if required. 

We are sorry for the issues when attempting to use the Live Chat service. 

Do you have any issues with other chats at all? Did you get any error messages?

Natalie

I've not been on any other chats since moving to ID so not sure.

I dont any specific error messages it just loses connectivity bit it may be due to signal, mainly.at home.

On a separate note, I asked for a sim to be sent via live chat, this was done on Saturday, not the pasing one but the one before and there is still no sign of the sim.

Hi there ​@AB-R, SIM cards are delivered 3-5 working days. Taking a look at your area, I can see that Three UK are working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing.

We hope to have things fixed as soon as possible and will add any updates here.

https://www.three.co.uk/support/network-and-coverage/coverage?location=dh44ar&tab=2#tabs-c2d0d12ce8-item-2988999184-tab

Thanks,

Tyler

Hello,

When you said Three are working on fixing an issue in my area I thought you referring to the card.

I still haven't received my sim card, it's been 13 days since it has been ordered, I checked with an agent on live chat a few days after and they confirmed it has been ordered but still no sign of it.

Thank you for the link regarding the network status. My cellular signal for calls seems to be fine and I'm using WiFi for Internet access, so I coping okay.

Hi ​@AB-R,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kashif