Community Member

cant log into id mobile account on the app or website

4 replies
41 views

i recently got my sim from id mobile but i can’t log into the app to put in my PAC code to transfer my number from my old contract. all of the details are correct but it says they don’t match the records. i have called customer service who were no help at all

app/my account

Hosai W

iD Mobile Employee

Hi @ghill7,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

A

ArlettelovellID

New Contributor

I am having troubles logging into the app, as my details are saying the do not match- but all my details i have entered are correct

Hosai W

iD Mobile Employee

Hi @ArlettelovellID,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

RichardWatt7

Helpful Contributor

I bought a new PC a few months ago with Windows 11 and I can’t log into the website using Chrome or Firefox because the CloudFlare “are you human?” check goes into an infinite loop. MS Edge just doesn’t want to process the first step of login.

My browsers are up to date and I have 2 Win 11 updates to apply but these are non-critical.

This is not the only site that uses CloudFlare that i see this issue with.

I cannot access the bills for my SIM only plans until this gets fixed (unless I try my work computer, but I’m not sure if I can use that).