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Community Member
June 8, 2026
Question

cant log into id mobile account on the app or website

  • June 8, 2026
  • 1 reply
  • 13 views

i recently got my sim from id mobile but i can’t log into the app to put in my PAC code to transfer my number from my old contract. all of the details are correct but it says they don’t match the records. i have called customer service who were no help at all

1 reply

Hosai W
iD Mobile Employee
iD Mobile Employee
June 9, 2026

Hi ​@ghill7,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

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