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Question

cant log into id mobile account on the app or website

  • June 8, 2026
  • 1 reply
  • 9 views
G
Community Member

i recently got my sim from id mobile but i can’t log into the app to put in my PAC code to transfer my number from my old contract. all of the details are correct but it says they don’t match the records. i have called customer service who were no help at all

1 reply

Hosai W
iD Mobile Employee
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  • Hosai W
  • iD Mobile Employee
  • June 9, 2026

Hi ​@ghill7,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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