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Community Member
DocSmudge
Community Member
Oct 29, 2026 11:58 AM UTC

App not accepting new PAC code

I’ve just been given a PAC code from my old provider to change to my ID account.  When I try and input the code I’m offered one date to change it…. Tomorrow and by the time my new thirty day PAC code would have expired.  Just going round in circles 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Oct 30, 2026 8:31 PM UTC

    Hi ​@DocSmudge,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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