Hello again, I'm still trying to log into my account and not getting very far. Customer support haven't been able to help me yet.

I signed up to ID mobile 9 years ago. I never used the assigned number as I transferred my number from a previous provider to my ID mobile account. 

Now, I'm unable to sign into my account on the web or app as it says it does not recognise the number I have been using for the past 9 years and still continue to use with ID Mobile. It wants me to use the original number I was assigned but never used.

How do I log into my account if they send a verification number to a mobile number I don't use? Or is there another way? 

I would really like to sign into the app to check bills, etc. 

Thanks