ID mobile app down i can't check usage or change mobile data

Hi ​@Salma1455, 

I’m really sorry to hear that you’re having ongoing issues with the iD Mobile app. I understand how frustrating this must be, especially when you’re trying to check your remaining allowances or make changes to your plan.

In the meantime, you can access your account through our website here: https://my.idmobile.co.uk/login

If you’re experiencing issues logging in or using the website, please try opening it in an incognito or private browsing window, as this may help resolve issues caused by cached data or cookies.

If the app continues to cause problems, we also recommend trying the following:

1. Close the app completely and reopen it.
2. Check that your app is updated to the latest version.
3. Uninstall the iD Mobile app, reinstall it, and then try logging in again.
4. Try using a different internet connection, such as switching between Wi-Fi and mobile data.

If the issue persists after trying these steps, please contact our Live Chat team at https://www.idmobile.co.uk/live-chat so they can investigate further and help you access your account.

Once again, please accept our apologies for the inconvenience. We appreciate your patience and understand how important it is to be able to manage your account without difficulty.

Owethu