Cannot access my account to submit my pac code

Forum|Forum|3 months ago
June 8, 2026
6 replies
86 views

Just ordered received my new sim, I have set up an account and I am trying to set up my pac code switch. However, when trying to complete the log in it asks for my telephone number but of course it is not recognised because it is not with ID yet so I cannot progress into the account. I have entered the new ID mobile number but it then sends me a verification code which I can’t access. I have put the new sim into my phone but am not receiving the text message - I guess because I have not switched to ID yet... Can someone help please?

switching

Hosai W

iD Mobile Employee

Hi @SaraFrench1,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,

Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

H

Huntxz

New Contributor

Hi, I have recently ordered a new iD Mobile SIM and I want to keep my existing mobile number. I already have a PAC code from my previous provider, but I’m unable to complete the number transfer because I cannot find the temporary iD Mobile number for my new SIM. My order number is available if needed. Please could you help me activate/access my new iD Mobile service and transfer my existing number using my PAC? Thank you

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Natalie123

New Contributor

Hi, I also have the exact problem as the user above. Please help!

“Just ordered received my new sim, I have set up an account and I am trying to set up my pac code switch. However, when trying to complete the log in it asks for my telephone number but of course it is not recognised because it is not with ID yet so I cannot progress into the account. I have entered the new ID mobile number but it then sends me a verification code which I can’t access. I have put the new sim into my phone but am not receiving the text message - I guess because I have not switched to ID yet... Can someone help please? ”