Hi ​@SaraFrench1,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,

Hosai

Hi, I also have the exact problem as the user above. Please help! 

“Just ordered received my new sim, I have set up an account and I am trying to set up my pac code switch. However, when trying to complete the log in it asks for my telephone number but of course it is not recognised because it is not with ID yet so I cannot progress into the account. I have entered the new ID mobile number but it then sends me a verification code which I can’t access. I have put the new sim into my phone but am not receiving the text message - I guess because I have not switched to ID yet... Can someone help please?  ”

Hi ​@Natalie123,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai

Hi, I also have the exact same problem as above. please help 

Hi ​@GLiz.

Thank you for your post.

Can you please contact us directly via https://www.idmobile.co.uk/live-chat and provide our team with your PAC code and number you want to keep.

They would be able to have your number transfer processed.

Thanks,

Marquerita

The iD Mobile Team