unable to confirm change of address

Forum|Forum|2 months ago
July 23, 2026
2 replies
40 views

I need to change my address for my upgrade but it sends a verification code to my number which I can no longer access as the phone is broken

JoeKing

Silver Contributor

Best bet is borrow someone phone and put your sim in their phone to carry out your transaction for the time being.

Joe

Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉

Gemma M

iD Mobile Employee

Hi @CMG1982,

We're sorry to hear about this.

As you no longer have access to the number to receive the verification code, we'd recommend contacting our Customer Service team via Live Chat. They'll be able to complete the necessary security checks using alternative methods and help you update your address so you can proceed with your upgrade.

You can contact them here: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M

The iD Mobile Social Media Team

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