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Community Member
July 23, 2026
Question

unable to confirm change of address

  • July 23, 2026
  • 2 replies
  • 35 views

I need to change my address for my upgrade but it sends a verification code to my number which I can no longer access as the phone is broken

    2 replies

    JoeKing
    Silver Contributor
    Silver Contributor
    July 23, 2026

    Best bet is borrow someone phone and put your sim in their phone to carry out your transaction for the time being. 

     

     

     

    Joe

    Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉
    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    July 24, 2026

    Hi ​@CMG1982,

     

    We're sorry to hear about this.

     

    As you no longer have access to the number to receive the verification code, we'd recommend contacting our Customer Service team via Live Chat. They'll be able to complete the necessary security checks using alternative methods and help you update your address so you can proceed with your upgrade.

     

    You can contact them here: https://www.idmobile.co.uk/live-chat

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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