can’t register an online account

1 reply
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I have been using ID mobile for a few months and it seems to work fine however I am stuck trying To create an online account. I have tried to create an online account with my mobile number both on the website and the app and all it says is that the number is not recognise. I’m stuck because I need to create the online account to manage my account. Please can you help me?

Gemma M

iD Mobile Employee

Hi @JS2026,

Thanks for getting in touch.

If you've been using the service for a few months but the app and website don't recognise your mobile number when you try to register, have you tried registering using the temporary iD Mobile number that was originally assigned to your SIM or eSIM?

If you're not sure what the temporary number is, you may be able to find it:

In your welcome emails from iD Mobile
In your phone settings under "My Number" (iPhone) or "Phone Number" (Android)

If you've already tried using both your current number and the temporary number and still can't register, please let us know and we'll be happy to point you in the right direction.

Regards,

Gemma M
The iD Mobile Social Media Team

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