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Community Member
June 18, 2026
Question

i cannot log into my ID mobile app or web browser to review my plan. i have tried the online chat bot, chat agents, and contact number but none of them helped

  • June 18, 2026
  • 4 replies
  • 49 views

I cant log into my ID mobile account on the app or web browser. The password & email works but when i put in my phone number, date and date of bith etc it says "sorry your details do not match our records". i have tried using the live chat with agents and live chat both did not work. how do I access my account to review my plan if ID wont let me access any of it?? 

4 replies

Hosai W
iD Mobile Employee
iD Mobile Employee
June 21, 2026

Hi ​@NootSchrute,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.
 

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
New Contributor
September 9, 2026

I am having the same problem. How did you resolve this issue?

Gemma M
iD Mobile Employee
iD Mobile Employee
September 10, 2026

Hi ​@Simmyq,

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

 

We'll speak to you there.

 

Thanks,

 

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
New Contributor
September 9, 2026

I am having the same priblem, how can i resolve this.thanks.