I cant log into my ID mobile account on the app or web browser. The password & email works but when i put in my phone number, date and date of bith etc it says "sorry your details do not match our records". i have tried using the live chat with agents and live chat both did not work. how do I access my account to review my plan if ID wont let me access any of it??
Question
i cannot log into my ID mobile app or web browser to review my plan. i have tried the online chat bot, chat agents, and contact number but none of them helped
+6Hi
I've just sent you a private message to help get this sorted.
To find it, click your profile picture in the top-right corner and select ‘Private Messages’.
You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
I'll speak to you there.
Thanks,
Hosai
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