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Community Member
Oct 18, 2026 10:40 PM UTC

HELP ME PLEASE!

Hi I’ve had a plan with you for quite awhile now and got an message saying you can change your plan et cetera, I had tried to do that but ended up having two plans, obviously, I don’t want to plans cause I don’t need two phones, I would like to keep the newest plan obviously, but I’d like to keep the number of my original plan

1 reply

Hosai W
iD Mobile Employee
iD Mobile Employee
Oct 19, 2026 9:56 AM UTC

Hi ​@Jenifa,

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,

Hosai

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