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Community Member
Meganblake58
Community Member
Oct 28, 2026 7:23 AM UTC
Question

upgrade question

It says I need a direct debit setup to upgrade which I don’t have, I was wondering how long of my contract is left and if I’m entitled to an upgrade yet 

    1 reply

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    Oct 29, 2026 12:41 PM UTC

    Hi ​@Meganblake58, 

     

    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

     

    Owethu

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