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Community Member
October 20, 2026
Question

app password

The app will not allow me to reset password or log on

 

1 reply

Hosai W
iD Mobile Employee
iD Mobile Employee
October 22, 2026

Hi ​@Cjarmer14 
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks
Hosai

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