can't see my plans

I have 3 accounts for our family. Can only see ONE won't let me open other two anymore. I need to see accounts. Fed up

iD Mobile Employee

Hi @Hedges,

I'm sorry to hear you're having trouble accessing the other accounts.

If the plans are no longer showing, you may need to add them back to your account by following these steps:

On the Home screen, tap "View your plans" in the top right corner.
Tap "Add new plan".
Enter the mobile number for the plan you wish to add. The number must begin with 07 and be 11 digits long.
Enter the account holder's last name and date of birth.
Tap "Next".
An 8-digit verification code will be sent by SMS to that iD Mobile number.
Enter the code to link the plan to your account.

Repeat these steps for each of the missing plans.

If you're still unable to add them, please contact our Live Chat team, who can investigate further: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

1 reply