Contents:
Here you can find out about changing the details on your account, such as your name, address and contact details, and what happens following significant life events:
How do I update my name?
You can update your name on your account—but it must remain in your own name. We can’t change it to someone else’s. To request a name change, simply contact us.
For minor corrections, proof of ID is not necessary. Examples include:
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Changing ‘Sue’ to ‘Susan’.
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Correcting a typo, like ‘Micheal’ to ‘Michael’.
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Providing your full name if we only have an initial.
For major changes, we may ask for proof of ID, like a passport or driving licence. This applies if:
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Your name has been significantly misspelt to the point where it is completely wrong.
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Your name has been recorded completely incorrectly.
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Your middle name has been recorded as your first name.
If you’ve officially changed your name or your title, we’ll always ask for proof of the change, such as:
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Marriage: Copy of your marriage certificate.
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Divorce: Copy of your decree absolute.
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Deed poll: Copy of your deed poll certificate.
My date of birth is wrong, how can I change it?
To update your date of birth, simply contact us. You may be asked to provide proof of identity (e.g. driving licence, passport, or birth certificate), depending on how different the date is from what we have on record.
Can I transfer my account to someone else?
No, we don’t currently offer a change of ownership process. If you no longer wish to continue with iD Mobile, you can cancel your plan and close your account.
How do I change my contact details?
You can change your billing address and email address in the iD Mobile app or on my.idmobile.co.uk. Check out the Community articles below for more helpful information:
What happens if my life circumstances change?
If you—or the account holder you’re helping—experience a major life event, please contact us as soon as possible. We’ll guide you through what to do based on the situation.