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Need to correct a typo or update your details after a life event? Here’s how to keep your account up to date.
How do I update my name?
To change your name, you'll need to contact us. You can only update the name to reflect a legal change or a correction, you cannot transfer the account to another person.
Minor corrections (No ID required)
We can fix small errors without proof, such as:
- Changing a shortened name (e.g. Sue to Susan).
- Fixing a spelling mistake (e.g. Micheal to Michael).
- Updating an initial to a full name.
Major changes (ID required)
If your name was recorded completely incorrectly or your first and middle names were swapped, we may need to see a Passport or Driving Licence.
Legal Name Changes
If you have legally changed your name or title, we will always ask for proof. This includes:
- Marriage: A copy of your marriage certificate.
- Divorce: A copy of your decree absolute.
- Deed Poll: A copy of your deed poll certificate.
My date of birth is wrong, how can I change it?
Simply contact us to update your date of birth. Depending on the discrepancy, we might ask for a driving licence, passport, or birth certificate as proof.
Can I transfer my account to someone else?
No, we don’t currently support transferring account ownership. If you no longer want the account, you will need to cancel your plan.
How do I change my contact details?
You can easily update your email address and billing address in the iD Mobile app or on my.idmobile.co.uk. Check out the guides below for step-by-step instructions:
What happens if my life circumstances change?
If you (or an account holder you represent) experience a significant life event such as critical illness or bereavement, please contact us as soon as possible. Our team will guide you through the next steps.
