Here you can find out about changing the details on your account, such as your name, address and contact details, and what happens following significant life events:
How do I update my personal details?
Tap ‘Learn More’ for the personal details you’d like to update:
Name.
Hide contentLearn more
You can change your name on your iD Mobile account, but you can’t change it to that of a third party. To change your name, please contact us on Live Chat.
If the correction is only minor, proof of ID is not necessary. Examples of minor changes include:
-
Your first name needs to be changed from Sue to Susan.
-
The spelling needs to be amended from Micheal to Michael.
-
We only have an initial and you give us your full name.
For major corrections, we may need to see proof of ID, such as your passport or driving licence. Examples of major changes include:
-
Your name has been significantly misspelt to the point where it is completely wrong.
-
Your name has been recorded completely incorrectly.
-
Your middle name has been recorded as your first name.
If you’ve officially changed your name or your title, we’ll always ask for proof of the change, such as:
-
Marriage – a copy of your marriage certificate.
-
Divorce – a copy of your decree absolute.
-
Deed poll – a copy of your deed poll certificate.
Date of Birth.
Hide contentLearn more
To update your date of birth, please speak to one of our Live Chat agents who will be happy to assist you.
Please note: You may be asked to provide a copy of your driving licence, passport or birth certificate as proof of identity. This will depend on how different your date of birth is to what we hold on our system.
Billing Address.
Hide contentLearn more
The easiest way to update your Billing Address is using the iD Mobile app.
Email associated with my plan.
Hide contentLearn more
The easiest way to update the email associated with your plan is using the iD Mobile app.
Can I transfer my iD Mobile account to someone else?
No, we don’t currently offer a change of ownership process for customers. If you no longer wish to continue with iD Mobile, you can cacncel your plan and close your account.
What happens if my life circumstances change?
If you, or an account holder that you’re acting on behalf of, experiences a significant life event, please contact us as soon as possible so we can help. The course of action will depend on the type of event.