While we’d hate to see you go, here’s everything you need to move on and cancel your iD Mobile plan:
Why are you thinking of leaving?
I’d like better value.
Before you go, find out if you can upgrade or change your plan in the iD Mobile app or My Account Online.
Found an even better deal elsewhere? Call our team on 0800 049 0250. Select Option 1.
If you’d still like to cancel and switch to another network provider, you'll need to request a PAC or STAC from us, and give this code to them. They’ll take care of everything else. Simply follow the steps in the article below.
If you’re not switching networks and simply want to cancel your plan, then follow the steps below:
- In the iD Mobile app or My Account Online.
To disconnect in the iD Mobile app or My Account Online, you can:
- Open the iD Mobile app or log-in to My Account Online.
- Tap ‘Plan’.
- Tap ‘Leave iD’.
- Tap ‘Cancel my iD plan’.
- Live Chat.
The quickest way to disconnect is in the iD Mobile app, but if you’re experiencing issues, simply chat to us.
I’d like to close an account on behalf of someone else.
Simply follow the steps in the article below.
I’d just like to cancel.
If you’d still like to cancel and switch to another network provider, you'll need to request a PAC or STAC from us, and give this code to them. They’ll take care of everything else. Simply follow the steps in the article below.
If you’re not switching networks and simply want to cancel your plan, then follow the steps below:
- In the iD Mobile app or My Account Online.
To disconnect in the iD Mobile app or My Account Online, you can:
- Open the iD Mobile app or log-in to My Account Online.
- Tap ‘Plan’.
- Tap ‘Leave iD’.
- Tap ‘Cancel my iD plan’.
- Live Chat.
The quickest way to disconnect is in the iD Mobile app, but if you’re experiencing issues, simply chat to us.
I’ve cancelled my plan. What happens next?
If you do decide to cancel your plan, please leave your Direct Debit open. We’ll still need to issue you for your final bill – that includes line rental, any out-of-plan charges incurred up to the point of cancellation, and an early termination fee if it applies.
Please note: You can find the contract start date in your account by logging into the iD Mobile app or My Account Online. Simply head to the Plan section on your account and expand the Contract details section. Simple!