How do I contact iD Mobile?

Before contacting us, check out our Help Hub, with answers for:

• Getting started with iD.
• Bills, Payments & Charges.
• Your iD Account & App.
• Coverage & Network.
• Roaming & International.
• Plans & Upgrades.
• Your Phone & SIM.
• Thinking of leaving?

Still need help? The best way to reach us depends on what you need help with, so we can get you sorted as quickly as possible.

Call 7777 from your iD Mobile SIM or 0333 003 7777 from any other phone to access our Automated Services, where you can:

1. Get Allowance & Balance information, make Outstanding Payments and answer Billing queries.
2. Upgrade your phone, Change your plan or Cancel your iD plan.
3. Register your Phone Lost or Stolen.
4. Get help with your iD Account.
5. Get help with recent purchases, returns or cancelled orders.
6. Find out about Roaming Charges.

Register / log-in, create a new topic and get answers from our community members, or the iD Mobile team.

Tag @iD Mobile on Facebook / @iD_Mobile_UK on X (Formerly Twitter) or send us a Private Message. One of our team will get back to you as soon as they can.

If you’re unhappy with an iD product or service and want to make a complaint, please don’t hesitate to let us know, and we will do everything we can to put things right. Click here to view our Complaints Procedure.

We offer services that are designed to make communication easier for our vulnerable customers with communication difficulties (such as difficulty hearing, difficulty speaking or a visual impairment), poor mental health, physical disability, a learning disability, low literacy, or anyone unable to take care of themselves. Find out more in the article below.

Alternatively, our Live Chat team are available 9am - 8pm Monday to Friday,  and 9am - 6pm Saturday, Sunday, and Bank Holidays.

You can access Live Chat here: www.idmobile.co.uk/live-chat.