Plans Changes & Upgrades.

So switch offer the iphone16pro max at 139 upfront unlimited everything and £44.99 a month but because I have a sim only deal with id mobile already I can’t get that offer, upgrade offer from ID £67.99 a month as remaining customer and not a new customer at over £500 less over the term of contract , loyalty counts for nothing !!!!!!!!!

Hi ive broken my phone it has until beginning of december left on contract. I am happy to pay the fee to cancel the remainder of this contract. is it possible for me to get a new contract or sim only deal on ID and keep the same number? If so how do i do this? Thanks

Why? Does it cost more to upgrade then it does if i opened a new account Does customer loyalty mean nothing?

I just upgraded my sim only plan via the ID mobile app and I’m unclear how i get/claim the £50 curry’s voucher. Do i get mail with this in it or do i need to redeem it somehow?

Hi guys please can you tell me how zo can upgrade my phone? It’s due next month, thank you

Hi everyone, I ordered an Id mobile sim/phone via mobiles.co.uk on the 12/08/24 and due to signal issues where I live, I had to return the phone/sim on 22/08/24. I spoke with someone from ID who confirmed the cancellation and no outstanding payments. I got an email on 31/8/24 thanking me for payment received. I then got an email on the 9/9/2024 saying I have an outstanding balance. Can someone help? Thanks

Hi I need to upgrade my contract as im coming to the end of it according to one of your emails

Hi I have been given a offer to upgrade but when I accept the offer it's then wanting £100 upfront can you help please

I gave my notice that I wasn't wanting to renew my contract a month ago and that I was going to be changing to a sim monthly plan. I would like to know why I have had another direct debit payment come off today?

Planning to upgrade to an iPhone 16 (refurbished), for a great price, but the phone has disappeared from the website! Although, when I was able to view the phone and deals it stated it was in stock. Any ideas ??

Done my upgrade twice and hasn't gone through

I placed an order approx 10 days ago and then chassed via chat, who could only say it was being processed ! Now Chat has disappeared and there is no one to ask Why would iD Sim process my order and Bank Details to simply ignore my order, no emails, Zilch, Nadda Mr Spence

Have not received my Currys £50 voucher after getting my pixel 8a phone back in December.

How to download your documents onto your phone when upgrading as it won’t upload when I press the download button and now it’s went off and I can’t get it back again as the upgrade is now complete.

Hi, I want to upgrade to sim only but in my upgrade choices it is only giving me unlimited data options and I only want less than 30gb, I can get this through the website as a different customer but not my upgrade?

Hi all, I am currently on a SIM only monthly plan with iD, but I want to get a new phone on contract with iD as the network. If I purchase an ‘Upgrade’ contract from somewhere like Carphone Warehouse, with iD as the network provider, will I keep my current phone number?

I currently have an 18 month sim only contract which doesn’t run out for another year . Can I upgrade to a contract with phone ?

Hi, I am looking to upgrade my mobile phone as the one I have is smashed on both sides and slowly about to shut down. I have a contract ending march 2026 but I would like to upgrade my device before then if possible? Many thanks

So i’m due my upgrade today, but it still says i can’t and that it’s too early yet it says “Your eligibility date is 07/03/2025 which is today.. Just wondering when i’ll be able to upgrade, i don’t want to be waiting for ages

I upgraded my plan and phone yesterday. The upgrade included Samsung ear pods and £100 cashback. I have not received an email or any details of what or how to claim either of these.

My upgrade date is today, but ID mobile state it's too early to upgrade, whilst staying today's date. Any ideas why?

I am currently on a Sim only contract with IDMobile but saw a deal on IDmobiles website for a PAYM contract. I have signed up for that contract and will receive the phone today but have found out you cant port a number through the same network. To avoid a ‘triangle port’, can IDMobile match the PAYM deal I saw on their website so that I can cancel the new contract but keep the phone due to be received today and have it as an ‘upgrade’ instead of a new contract? Incidentally, I am outside of my minimum contract on my Sim only deal so surprised that the ‘upgrade’ deals currently available aren’t even close to new contracts being offered on IDMobiles own website?

Hi, I currently have a SIM only monthly contract that I have had for over a year. I want to get a new phone and remain with ID. I have seen a 24 month contract deal with Carphone Warehouse stilll with ID, I wish to retain my mobile number is this possible? If so how do I go about it?

I got an e sim activated on 20/02/25, I’ve used 80% of my allowance. Can i buy a new eSIM?

ID are telling me that I can upgrade today 6/3/25 but when I go on the upgrade section it’s telling me I’m not due to upgrade yet, it tells me I can upgrade on the 6/3/25 today is 6/3/25 so I’m confused