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I have had my phone stolen and my insursnce company have requested: Proof of usage which will need to confirm the IMEI number of my device, as well as the first and last usage dates. Proof of barring which will need to confirm the IMEI number of my device and the date that my IMEI number was blacklisted.I have requested this via live chat but have been provided with a copy of my bill and proof of purchase of my sim which is not what I have requested.Is anybody able to confirm how I go about obtaining these documents?Thanks!
Hello, I currently am on a 24 month contract, due for an upgrade on 25/10/2025. My plan is for an iPhone 13 and has a data allowance of 10GB per month. However recently I have been using data add ons each month due to me exceeding the 10GB Usage. I’m thinking of changing plan to a 25GB a month plan that I see as an ‘available plan’ when I log in to my account. If I activate this new plan, am I still eligible for an upgrade on 25/10/2025? thanks
How much are the charges for listening to voicemail when not in the EU?
I upgraded my phone on 24/12/24 and need an invoice containing: product model name, retailer and date of purchase. No invoice was emailed at the time of upgrade just a confirmation email. There is also no documents in my online account I can use. How do I get an invoice?
I'm looking at getting the s25 ultra, but I still have 10 months of my contract left or 232 pounds. To payObviously I will need to pay off my contract and is the only way of doing this is, canceling my contract paying the final bill and getting a new contract etc or is there another way. Of doing this ?
For any new customer joining a mobile provider from the start of 2025, Ofcom has banned price rises from being linked to the inflation rate. Can you please find out how much exactly the price will increase annually in April for new iD mobile customers from January 2025?
I have a plan that does not not give me enough Data and I am keen on switching to a new Unlimited Plan for the same phone. How do I go about it. Is there someone to call or is everything on this app.
Does anybody know why it’s cheaper to take out a new contract rather than upgrade my current phone. I thought it would’ve been cheaper to upgrade so thinking of going elsewhere.
Can someone please contact regarding the telephone number (Information removed) the police have my fone so I need to end current contract and get a upgrade as the contract is now up for renewal. Please do not call me on the mobile number above as I don't have access to the fone. Please contact me on (Information removed) or email skomskirafal85@gmail.com
I've got a sim only with ID so how do I keep my number if I change to a new plan
I’d like to get the pixel 8a contract but I have a sim only . Can I add this ?
I have a monthly SIM with ID at the moment, is there a credit check to upgrade to a new phone contract on ID? Thanks
I have paid the upgrade fee fora new phone but it can only be ordered from 31/01/2025. I have receipt of payment but no confirmation email. Will I get this nearer the date? It’s a birthday present and I don’t want it to get missed and arrive after.
I'm on 1 month rolling contract. I have found that to upgrade I need to stay at least 6 months. How do I end the contract after the 1st month without renewing? Is there a way to disable auto-renew?Or simply ask PAC code and on day 30 move somewhere different? Thank you
Still waiting for my trade in bag to send my iPhone back to trade in. Been waiting since 10/12/24, emailed the trade up address, but they haven't even got the manners to reply. If this isn't sorted out,I will never use this company again, and will advise my friends and family not to either.
