Plans Changes & Upgrades.

Hi I want to upgrade my contract but change my mobile number ?

I have selected an upgrade via the ID mobile website. I made it all the way to confirmation page and the upfront payment has been taken but no confirmation email. Normally I would expect an email confirmation for most web transactions. When I log into my account I am still being offered upgrades despite an upgrade in process. If somebody on ID mobile side could confirm the order was fully successful that would be great Thanks

I went through the upgrade process yesterday to increase my plan, as I have done before, but I have just received an email with a new account number and new mobile number. It seems the upgrade has created a new account.

If I upgrade my SIM only deal will it take effect straight away? I still have data left (20GB) but want to upgrade to a bigger plan before renewal date (16/5/25). Basically wanting to upgrade early before month ends. I’m on a month contract and have been with iD for a long time

Hello. Can you forward evidence of my upgrade and proof of purchase for the S24. So I can obtain my samsung ear vuds and fit bit that were part of the upgrade package. Thank you Elaine Byng-Hollander

Hi. I tried to buy second contract as i was on a rolling contract but was told I'll have to wait until I had been with id mobile for 3 months before getting second contract which would make it 14/04/2025 when I could apply for another line. Well there's this deal at mobiles.co.uk and it expires on the 15th with limited availability, so I wanted this deal so I thought cancelling my rolling contract and then applying for the deal would solve this problem but I've been declined again even though my credit should be fine. Why is that? Also I had to switch to another network on another rolling contract so I can switch my number to id mobile as they don't switch numbers on same network but I don't understand why they refused me again even though I was with id mobile and always paid bill on time.

Upgraded to 250gb. Only received 25gb at a higher rate

I have accidentally activated my new contract sim as a replacement sim.. What do I do now

Hello, does anybody know if I can change my monthly sim to another provider while keeping the actual phone contact with ID? And if so, does this incur a charge? Where I want to travel isn’t on their roaming plan!

Hi ive broken my phone it has until beginning of december left on contract. I am happy to pay the fee to cancel the remainder of this contract. is it possible for me to get a new contract or sim only deal on ID and keep the same number? If so how do i do this? Thanks

Hi I have just purchased a new iD mobile and contract from Carphone Warehouse, rather than upgrading via iD directly (as the deals were better). Do I need to cancel my first contract (which is now on a pay monthly basis after 24 months)? And how can I transfer my mobile number to the new phone? I can’t use a PAC code as I am not switching networks. Sorry if this is a stupid question but I don’t want to be paying for 2 contracts.

My 24 month contract is coming to an end and when browsing the available plans, there is no contract length stated. I assume it is one month for each and will continue until cancelled, but this is not stated plainly anywhere in the app.

My contract ends in a month and although I get the upgrade option, there is no option to step down to a sim only plan. Can someone suggest what I do now please Thanks

Hi I'm tray claim my free gift but when I press link for this got message page not found

Recently i got offered an upgrade on my plan to pay £10/month for 120GB as opposed to £12/month for 100GB. I got an email confirmation for this but when i go onto my app it says my plan is £10/month for 1.5GB. I’m worried i wont have enough data next month as i go through a lot doing university work outside of home. Not sure who to call as it seems ID mobile do not have a number and the automated chat bot service is not working, any advice?

Upgrade time and contract over and I want to go sim only on a 1 month at a time contract. When going to upgrade plans or even the change plan pages, I have little to no options. The only sim only deal I get offered is a 24 month contract and I don't want that. Any help would be greatly appreciated thank you

Hi, I’m considering upgrading to a Pixel 9a where the offer says ‘Get an extra £150’ for trade-in. But when you proceed to the trade-in I don’t see that offer. Am I missing something? It’s a banner on the Pixel 9a so it must apply. Thank you

On the ID app it shows me numerous upgrade options to change my existing pay monthly sim plan. However when I choose the option I want and try to checkout it always comes back with an error.

Hi everyone, I ordered an Id mobile sim/phone via mobiles.co.uk on the 12/08/24 and due to signal issues where I live, I had to return the phone/sim on 22/08/24. I spoke with someone from ID who confirmed the cancellation and no outstanding payments. I got an email on 31/8/24 thanking me for payment received. I then got an email on the 9/9/2024 saying I have an outstanding balance. Can someone help? Thanks

Hi, I want to pay off my device plan early and switch to a different device also with an ID contract. From what I read, I understand that this isn't possible, and the only way to do this would be to end my current contract and take out a new one. If I do this, is it possible to keep my current number? Thanks

Hello I have just ordered a new 1 monthly sim. However I have just spotted a better plan for people who are already customers of ID. I have not received the new sim yet but my Direct Debit is all set up. What is the best course to take to get this better plan? Can I just keep the sim {when it arrives}, and change the plan? Would welcome your advice . Sue

Getting a bit frustrated with this now. I have tried everything that I have already seen in the community posts and it’s still not working… some of the sites I work with for my job require adult content feature to turn off due to sensitive information. I can’t access anything. I’ve turned it on and off in the app multiple times whilst waiting at least an hour. I’ve even done it on the website instead of the app and still nothing. I never had any of these issues whilst on o2 but I didn’t want to keep paying their ludicrous price to compared what I am paying now.

hello i just upgrade my current plan s25 ultra with claim for galaxy buds 3 but i need invoice number to claim offer. Can you please help

Hi I three contracts in ID network, I tried to renew one contract but I didn't pass. My contract it's finished 21 .04.25 what I need to do.

Yr not alone, I’ve been trying for more than a wk now. move contacted ID mobile direct on there contact tel no. Where they once again took all my relevant details & confirmed my Gift Card ref No. Was told wait 24- 48 hrs & it will be activated when I visit Currys. Sadly NOT. Manager Aden claimed he has emailed Currys Medics Team who should sort this issue. I also learned the Medics Team are working on a skeleton crew. Was told to go confirm all my Account details with ID mobile guy. Which I did again. Was finally told after going around in circles it’s possible we should have been sent E gift in form of email???? Not An actual Gift Card. Crazy as they send a courier to ur house from Royal Mail for which you have to provide a specific pin to take delivery of Gift Card We can put a Man on the Moon, but Currys can’t sort Customers Gift Cards!Beggars Belief! Curry’s Continue giving Customers the run around. & Customers are left with No Support??? ID mobile need to give Curry’s a wake up ca