Hi has anyone noticed on the upgrade offers or extra plan offers that receive extra cash on trade in which applies to one of the phones I'm looking at doesn't actually have this offer when you click on any of the Google pixel phones even though on the header all the pixels have extre cash on trade in and the Google pixel 9xl says extra £200 but click on the phone then the offer isn't there.I have looked at all other phone makes with the same extra cash offer and it's clearly on every phone when you click on them so do you think the offer is an error or something else? I have also looked on the list of offers on ID and the pixels aren't listed so if I buy one of them with the xtra trade in value have I been misled by ID and how can I contact them? Thanks Brent.

Why I can't see anymore my upgrade date

Is it possible to cancel  a contract early and start a new one . i got a samsung flip 5 last year but it developed screen issues after 9 months and is now unusable samsung have refused to repair it under warranty saying it has been dropped which it has not. my contract is not up untill november and im stuck using a old mobile which is outdated and im not gettting the benefits of my data allowance

Hi I'm trying to swap to ID sim only when my current pay monthly ID contact comes to an end in 29 days. I've followed the advice given in the community forum but I don't get the option to swap to a new sim only plan when I click on the “change my plan” button. What am I doing wrong? Do I have to wait until the last day of my current contract (29 days) or will that mean I have to pay for an additional month at my current rate? I cannot find a way to contact ID to sort this out. The chat bot assistant just referred me to links in the community forums.