Plan Changes & Upgrades.

So the phone associated with this account is owned by me because I pay for it. But the phone is used by my daugther and we ensure that the phone is totally private to her, I have no access/oversight at all, just as it should be. I just upgraded the phone and kept the number. So the new phone was delivered to me and then I posted it to her. The exact moment, to the second, that she activated the new phone I received a txt on my own phone (on a my private number) from a new unknown number saying “Hi Dad this is my new number xx”, this was then followed up the next day with the request to pay her bills cos the new phone change over has blocked her bank account and could I pay until she sorted that and then she would repay me. The “xx” on the first txt tipped me off and I had already checked with my daugther and knew it was a scam BUT… How could someone know to the second that she had switched on the new phone?! I cannot believe it was a chance cooincidence, so where did that informatio

I would like to upgrade per an offer on uswitch  black iPhone 16256gb memory 100gb data 5gunlimited texts and calls£9 upfront £36.99 pcm (£38.49 2026 and £ 39.99 2027)  

Hi I want to upgrade my contract but change my mobile number ?

I have selected an upgrade via the ID mobile website. I made it all the way to confirmation page and the upfront payment has been taken but no confirmation email. Normally I would expect an email confirmation for most web transactions. When I log into my account I am still being offered upgrades despite an upgrade in process. If somebody on ID mobile side could confirm the order was fully successful that would be great Thanks

Hello. Can you forward evidence of my upgrade and proof of purchase for the S24. So I can obtain my samsung ear vuds and fit bit that were part of the upgrade package. Thank youElaine Byng-Hollander

Hi. I tried to buy second contract as i was on a rolling contract but was told I'll have to wait until I had been with id mobile for 3 months before getting second contract which would make it 14/04/2025 when I could apply for another line. Well there's this deal at mobiles.co.uk and it expires on the 15th with limited availability, so I wanted this deal so I thought cancelling my rolling contract and then applying for the deal would solve this problem but I've  been declined again even though my credit should be fine. Why is that? Also I had to switch to another network on another rolling contract so I can switch my number to id mobile as they don't switch numbers on same network but I don't understand why they refused me again even though I was with id mobile and always paid bill on time.

Upgraded to 250gb. Only received 25gb at a higher rate

I have accidentally activated my new contract sim as a replacement sim.. What do I do now 

Hello, does anybody know if I can change my monthly sim to another provider while keeping the actual phone contact with ID? And if so, does this incur a charge? Where I want to travel isn’t on their roaming plan! 

My 24 month contract is coming to an end and when browsing the available plans, there is no contract length stated. I assume it is one month for each and will continue until cancelled, but this is not stated plainly anywhere in the app.

My contract ends in a month and although I get the upgrade option, there is no option to step down to a sim only plan. Can someone suggest what I do now please Thanks

Upgrade time and contract over and I want to go sim only on a 1 month at a time contract. When going to upgrade plans or even the change plan pages, I have little to no options. The only sim only deal I get offered is a 24 month contract and I don't want that. Any help would be greatly appreciated thank you 

Hi, I’m considering upgrading to a Pixel 9a where the offer says ‘Get an extra £150’ for trade-in.   But when you proceed to the trade-in I don’t see that offer.    Am I missing something?     It’s a banner on the Pixel 9a so it must apply.    Thank you

On the ID app it shows me numerous upgrade options to change my existing pay monthly sim plan. However when I choose the option I want and try to checkout it always comes back with an error. 

Hi everyone, I ordered an Id mobile sim/phone via mobiles.co.uk on the 12/08/24 and due to signal issues where I live, I had to return the phone/sim on 22/08/24.I spoke with someone from ID who confirmed the cancellation and no outstanding payments.I got an email on 31/8/24 thanking me for payment received.I then got an email on the 9/9/2024 saying I have an outstanding balance.Can someone help?Thanks  

Hi,I want to pay off my device plan early and switch to a different device also with an ID contract. From what I read, I understand that this isn't possible, and the only way to do this would be to end my current contract and take out a new one. If I do this, is it possible to keep my current number? Thanks

hello i just upgrade my current plan s25 ultra with claim for galaxy buds 3 but i need invoice number to claim offer. Can you please help

Hi I three contracts in ID network, I tried to renew one contract but I didn't pass. My contract it's finished 21 .04.25 what I need to do.

I've just been looking on uSwitch at SIM only contracts. I have seen that iD are offering me more expensive contracts through the app as an upgrade than what's available with iD on uSwitch.  Is there any way I can keep my number and get the same offers that are available through uSwitch? Some examples are a 1 month 108GB data contract for £9pm.  If I look a similar offer on the iD app, I'm looking at a higher price than this. 

Despite receiving messages from ID mobile claiming to attempt helping me with my Gift Card.I’m still at a standstill.No response from Curry's store,  since they were sent an email from Rob last Friday in store concerning Gift Card activation.Will somebody please offer support. No point giving a customer a Gift Card that’s not been activated.it appears other people experiencing same problem.

Hi, I am currently a pay as you go customer with ID. If I moved to the 12 month contract £9 a month with 108gb data, do I still get the Amazon voucher offer?

I wanna close this account after this month i already paid at 8th april. 

Can I cancel my old contract and start a new id contract while keeping my number 

I ordered a new (upgraded) phone but I don’t think the order went through but I was asked to pay twice. Please can you check this.thankschris 

Not due an upgrade until September but my phone is pretty near collapsing - how can I fix it or get a new one?