contract termination and phone number

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Hi I have 2 questions

1. What are the conditions for early termination of the contract?

2 . If I already Three mobile customer can I move my phone number to you and sing new contract

Kind regards

Sebastian

Gemma MAnswer

iD Mobile Employee

Hi @Sebko500,

Thanks for your post.

1. What are the conditions for early termination of the contract?

If you cancel your plan before the end of your minimum contract term, you'll usually be charged an early termination fee. This is based on the remaining monthly charges left on your agreement. If you're considering cancelling, our Customer Service Team can explain any applicable charges on your account.

2. If I'm already a Three customer, can I move my phone number to iD Mobile and start a new contract?

Yes, absolutely. If you're joining iD Mobile from Three, you can keep your existing number by requesting a PAC (Porting Authorisation Code) from Three and providing it to iD Mobile once your new contract is active.

Regards,

Gemma M
The iD Mobile Social Media Team

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