Hi ​@MedMan., 

We're sorry to hear how disappointed and frustrated you are with the difference between the upgrade offer available to you and the price of the new customer deal. We completely understand why, as an existing customer, you would question why staying with iD Mobile could cost significantly more than taking out a new contract.

New customer offers and existing customer upgrades are separate and can have different pricing, allowances and eligibility criteria. Unfortunately, we're unable to price match a new customer offer against an existing customer's upgrade.

We also understand your frustration with having to contact a retention or Sales Team to discuss the options available to you. The offers shown on an existing account are based on that account's individual eligibility, so our Sales Team are best placed to review whether there are any alternative offers that may provide better value.

If you'd like us to review this further, please contact our Sales Team via Live Chat or by calling 0800 049 0250. They'll be able to look at the available options on your account and discuss them with you.

We appreciate your loyalty and understand why you'd want that to be reflected in the offers available to you. We're sorry that the current pricing has left you feeling otherwise.

Owethu