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Community Member
September 5, 2026
Question

payments

  • September 5, 2026
  • 1 reply
  • 12 views

I finished paying my phone contract off in August  and it just charged me my normal amount for the next month (Aug-Sep) so still paid the full amount for phone and sim, even though the phone side was paid off. I’m wanting to switch it to a lower deal now the phone is paid off and just pay for the sim contract but when I go to choose it as an option it’s saying my next payment will be taken out in October. 
My normal bill comes out 17th so why isn’t it starting the first payment of the new contract this month instead of next. 
Does that mean I’m going to be paying the current contract amount again this month? 

    1 reply

    iD Mobile Employee
    September 9, 2026

    Hi ​@Gem1997,

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.