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Poppy2002
Community Member
September 6, 2026

upgrade

  • September 6, 2026
  • 1 reply
  • 10 views

Hi, I upgraded my iD Mobile contract today and my account is now showing my new £52.99 plan, with my next upgrade date as 6 July 2028. I haven’t received any confirmation for the handset yet. Can you please check whether my phone order has definitely gone through, which handset has been ordered, and when I should expect delivery?

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    September 10, 2026

    Hi ​@Poppy2002,

     

    Thanks for your post.

     

    As we're unable to access account or order details here on the Community, you'll need to contact our Customer Service Team via Live Chat to have this checked.

     

    They can confirm:

    • Whether the handset order has been successfully processed.
    • Which handset has been ordered.
    • The current status of the order.
    • Any available delivery information.

     

    You can contact them here: https://www.idmobile.co.uk/live-chat

     

    Regards,

     

    Gemma M
    The iD Mobile Social Media Team

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