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Community Member
September 4, 2026

Phone Upgrade but no delivery date

  • September 4, 2026
  • 1 reply
  • 9 views

Hi I upgraded through the app yesterday but have not been given a delivery date for my new phone!

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    September 9, 2026

    Hi ​@amywylde2006

     

    Thank you for reaching out, and I'm sorry to hear that you haven't received a delivery date for your new phone. I understand how frustrating this can be, especially after completing your upgrade yesterday.

     

    It's possible that the order hasn't been fully processed yet, or that the handset is currently awaiting stock. In either case, the delivery date may not be available until the order has been processed and the handset is ready for dispatch.

     

    We'd recommend contacting us via Live Chat so the team can access your order, check its current status and confirm whether there is a stock or processing delay.

     

    We apologise for any inconvenience and appreciate your patience while we look into this for you.

     

    Owethu