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New Contributor
September 5, 2026
Question

wrong phone sent

  • September 5, 2026
  • 2 replies
  • 13 views

I upgraded to a galaxy s26 ultra but I was sent a galaxy s26+. I wish I never got a phone from this company. Worst experience ever.  Ive sent the phone back after going through complaints process.  I spent £16 sending the phone back tracked next day delivery . And today I received a bill for the new plan I mean what is this? I need this sorted and I need refund on the money I spent sending the phone back . But its near impossible to get through to a human,  they keep telling me I have to do it online.  I'm gona have to go through the Ombudsman route .

    2 replies

    Decembersangel72
    Gold Contributor
    Gold Contributor
    September 5, 2026

    Hi ​@Estie 

    Your best option is to contact the iD Mobile Sales Team as they will be able to see all the details of this purchase.

    Sales Team Details
    Phone Numbers: 020 7139 1397 or 0800 049 0250
    Opening Hours: 9:00 AM to 6:00 PM, Monday through Friday

    Hope this helps x
     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    EstieAuthor
    New Contributor
    September 7, 2026

    Hiya, I did and they kept sending ne back and forth.  Ive managed to speak to someone who gave me the address to return the phone to but the app.still has the new phone details and I just got sent the first bill for the phone I don't even have. Im waiting to see if they dont update their details and still take the money, im going to report them to Ombudsman. Getting a new phone should be an exciting experience but thus has been way too stressful.