Hey there ​@butlans, sorry to hear that. We’re not an instant messaging service here on Community or via our PM’s as advised, so if you seek instant responses, we’d always recommend using our live-chat:

https://www.idmobile.co.uk/live-chat

If we’re speaking to you via PM, we’ll get back to you and all customers as soon as possible. If it’s urgent, please message the live-chat now. If we haven’t yet sent you an initial PM and you’re wanting us to, please let us know.

Thank you for your patience.

Kind regards,

Tyler

mate i dont need a live chat just pm me its as simple as that its not hard

As mentioned ​@butlans, we’ll respond to you via PM as soon as possible. I’m just stating that if you require urgent attention to your issue, to use the live-chat. 

If not, we appreciate your patience and will get back to you and all customers via PM as soon as we can.

Thanks,

Tyler