I’m trying to upgrade to an iPhone 16 e but keep getting the message “We're sorry but we've had to cancel your order () as it didn't pass our internal security checks.”
any ideas why ?
Question
failed upgrade
+24Hi
Welcome to the Community!
Unfortunately we are unable to provide any information regarding this but we would advise that you try again after 30 days.
I would advise that you check all your information is up to date. You can also give our Sales Team a call on 0207 1391 397 to see if there is any other issues with the order.
Kash
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