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Question

failed upgrade

  • July 28, 2025
  • 1 reply
  • 25 views

I’m trying to upgrade to an iPhone 16 e but keep getting the message “We're sorry but we've had to cancel your order () as it didn't pass our internal security checks.”

 

any ideas why ?

1 reply

Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • July 28, 2025

Hi ​@H9292929,

Welcome to the Community!

Unfortunately we are unable to provide any information regarding this but we would advise that you try again after 30 days.

I would advise that you check all your information is up to date. You can also give our Sales Team a call on 0207 1391 397 to see if there is any other issues with the order.

 

Kash