My phone contract is due to end on the 22nd September this year. I’d like to continue with ID but SIM only. What is the best way to handle this and key dates? I don’t want to get into verbal discussions as I have an hearing issue which is not helped by speaking to someone with a strong accentP.S. Generally available deals seem to be better by just starting again as opposed to “upgrading” which is oddMany thanks

Hi @GollomWe’d recommend checking your iD Mobile app once your contracted term ends as at that point, upgrades to a SIM only plan will become available.Tom

Hi @Gollom, if you’re on a 24-month plan, then we typically offer early upgrades as a gesture up-to 60-days before the contract end date. Therefore, if your contract ends on 22/09/25, then you should be available to upgrade right now. I’d recommend contacting the live-chat to see if they can assist further with a plan change, however, it may well be the case that you can’t change to SIM only until the original contract ends.Thanks,Tyler

Wean should I cancel my contract | iD Mobile Community

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