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Was a happy Customer until yesterday!

  • August 5, 2025
  • 3 replies
  • 53 views

I was offered an early upgrade deal on  Samsung a56 5g yesterday morning via live chat. I agreed to the deal then got disconnected 😡 tried again, got to the point where he/she had confirmed the deal again that I was offered in the morning, sent me a link to the deal - got disconnected again! I am starting to get suspicious 🤔.  I am now going to wait till my contract runs out in October and bin off ID - ridiculous you can't speak to an agent - a shame as i was a very happy customer until yesterday!!!

Best answer by Tyler C

Hi there ​@Joolz1968, that’s great to hear, and I’m glad they were able to sort it with you, and our sincere apologies for the live-chat issues you had!

 

We’re glad to hear you're staying with us and I hope you have a great day! 😀

 

Thanks,

Tyler

3 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • August 5, 2025

Hi there ​@Joolz1968, we’re sorry to hear that. If you’d like to discuss upgrade deals and you’re having issues with the live-chat, please call our sales team on 02071391397 between 9am-6pm, Monday-Friday, and they should be able to help further with the deal(s) you were offered.

 

Thanks,

Tyler


  • Author
  • New Contributor
  • August 5, 2025

A lady has just rung me and we got it all sorted - ID Mobile have redeemed themselves 😁


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • Answer
  • August 5, 2025

Hi there ​@Joolz1968, that’s great to hear, and I’m glad they were able to sort it with you, and our sincere apologies for the live-chat issues you had!

 

We’re glad to hear you're staying with us and I hope you have a great day! 😀

 

Thanks,

Tyler