I was offered an early upgrade deal on Samsung a56 5g yesterday morning via live chat. I agreed to the deal then got disconnected 😡 tried again, got to the point where he/she had confirmed the deal again that I was offered in the morning, sent me a link to the deal - got disconnected again! I am starting to get suspicious 🤔. I am now going to wait till my contract runs out in October and bin off ID - ridiculous you can't speak to an agent - a shame as i was a very happy customer until yesterday!!!

Hi there @Joolz1968, that’s great to hear, and I’m glad they were able to sort it with you, and our sincere apologies for the live-chat issues you had!We’re glad to hear you're staying with us and I hope you have a great day!😀Thanks,Tyler

A lady has just rung me and we got it all sorted - ID Mobile have redeemed themselves 😁

Was a happy Customer until yesterday!

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

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