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Wrong data allowance showing on app and online after i purchase new plan

  • August 1, 2025
  • 3 replies
  • 36 views
A
Community Member

i purchased new plan of 60GB, 4 days before expiry the old plan, but Wrong data allowance showing on app and online, it shows me 7.7Gb instead of 60Gb

Best answer by Tyler C

Hi there ​@Akarim, when you change plan, your allowances will go pro-rata’d until the next invoice date, and then should change to the 60GB you purchased after that. What date did you change plan please?

 

Or, the app may be taking time to catch up with the new plan data allowance.

 

Furthemore, I’ve deleted your personal information as this is a public forum for your security.

 

Thanks,

Tyler

    3 replies

    A
    • Anonymous
    • August 1, 2025

    I have the same problem.

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • Answer
    • August 1, 2025

    Hi there ​@Akarim, when you change plan, your allowances will go pro-rata’d until the next invoice date, and then should change to the 60GB you purchased after that. What date did you change plan please?

     

    Or, the app may be taking time to catch up with the new plan data allowance.

     

    Furthemore, I’ve deleted your personal information as this is a public forum for your security.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • August 1, 2025

    Hi there ​@SimonFilmore, please also refer to my message above to ​@Akarim. When did you change plan please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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