I ordered my upgrade yesterday and have had the upfront payment taken from my account. Was told it would be next day delivery, next day nothing ? Can someone please let me know how long this usually takes ? It’s the Samsung ultra s25 I have ordered 

I am about to upgrade my phone and could see an upgrade deal in the app. when I clicked upgrade in the app the deals were completely different when I was transferred to the online store. Any ideas how do we resolve it? So I can progress the deal that is visible in the app

Hi all, apologies I need constant reassurance before doing anything! I have researched and if understood correctly, as long as i click Upgrade whilst in my account and browse the deals,I will keep my mobile number. When I get to checkout, I am confused as to which sim option to pick. Should I be clicking ‘physical sim’ which has the description - “keep using your current sim card in your new phone” which I imagine means I keep my number as all I need to do is remove the sim from my current phone and pop it in the new handset? Thanks in advance!

I upgraded my data plan from 4GB to 150GB but only received 120GB. I talked to a live agent who confirmed I only received 120GB and my 30GB will follow shortly. I still haven’t received it yet. 

Been over a week now and i have no offical invoice to send as evidence to samsung to claim my offer which is the only reason i upgraded. Live chat just doesnt work and the customer service email doesnt respond to anything 

I placed an order to upgrade this morning. The first one live chat told me was cancelled so I placed another. The money hasn’t been taken and I have received no email but it said when I ordered delivery tomorrow. So I am wondering what’s going on? I am not being connected to an agent on live chat anymore either. Thanks  

I’m trying to upgrade to an offer on my app. But when I get to checkout I get a message saying they can’t complete the upgrade because they need my email address and to fill it in in my account. It’s already there and it’s the one I used to log in to get the upgrade! Live Chat refers me to the Sales Team, who either don’t call when the call was booked, or don’t respond when the agent puts them on the chat. Any advice on how to get the upgrade ID Mobile is trying to sell me, and I want? 

Dear all,I have a current sim-only 30-day plan (80 GB for £10) in use for more than a year, and there is a new sim-only plan on offer I'm considering to switch to, but this is not included among the options available on my id app for plan changes, as l only saw the offered plan on ID website sim-only offers (the plan is a monthly contract with 108 GB for £9). How can l switch to this plan, or do l need to cancel/end my current contract and purchase the one l like on your website? No smooth transition between plans is available? Thanks

Hello, I am not satisfied with the update offer, I looked on mobiles.co.uk and this is the offer I am interested in, can you suggest one to me? 

My contract is approaching its end, and with the new upgrade, I am not satisfied with the offer I have received. I have searched online and found a suitable package offered by MobileS.co.uk. Could you let me know if it’s possible to switch to this package through you, or should I handle it independently?Thank you. 

Just upgraded my phone on the ID app on Friday to S25 fe, free Samsung galaxy watch was supposed to be included. Have looked on the Web and cannot find any claim site offers relating to ID  only EE. Have I been duped here?

How do I upgrade to aim only contract deal?

Hello.I have two accounts, since the last upgrade one of the emails no longer work. Can I transfer the phone to the account that still works? If I have to cancel the account, how do I access it when the email doesn't work?

So frustrated with id mobile my plan is coming to an end if I don't change it they will continue to charge me the same price even though I've paid for the phone now.ive tried to change my plan but can only upgrade it not down grade it.ive been a customer for 2 years and if I try to take out a sim only deal I get refused only option left is to leave,so annoying terrible customer service  

I’m passed the date for upgrade.  I’ve chosen Iphone Air base model with 100gb data.  Via the upgrade options on my phone app that comes in at £45.99pm with £199 upfront (total £1302.76) OR £54.99 with £29.00 upfront (£1348.76).However I’ve had an email land in my inbox directing me to a the same plan at ID mobile, exact same phone, via Uswitch at £39.99 with £129 upfront.  Total cost £1127.76That’s £200+ difference.  There’s also a very similar offer on the same site via a different network (but I’d really like to stick with ID Mobile).Surely I can access the cheaper deal via ID Mobile directly?  Surely I don’t have to go via Uswitch?   

I am an existing customer, how do I get onto the double data plans that are currently being offered? They dont show up as an option in the app.

Complainti have been trying to address an issue with an upgrade with ID Mobile for weeks. I contact the live chat numerous times, which is pointless, extremely unhelpful and given all different information. Finally I logged a complaint with customer service where I received a message confirming they would resolve the issue within 7 working days, which it all states in there complaints procedure.this time has passed and I still have no been contacted, the overall service is extremely poor!!

how early can i upgrade my contract ?

I’m on a monthly unlimited data tariff, but I don’t use enough data to justify it. So I tried to switch to a 60Gb monthly tariff. However the website doesn’t seem to offer any 1 month contract for existing customer at all! Tired to many times to do a live chat but was always fobbed off with ‘We can’t chat right now..’. Can someone please get in touch as I don’t want to pay for extra data I don’t need and this is getting extremely annoying!!

Anyone else running into a Cloudflare timeout error when trying to upgrade?Tried from multiple devices on different connections.CS ChatBot seems to just be going in circles.

Hi i ordered my phone a week ago but DPD have returned it to Currys what am i supposed to do there are no instructions about what to do please can someone help 

For some reason my upgrade says it went through but upfront payment wasn't taken and received  no confirmation email

My son already has a mobile phone with ID which is now up for upgrade.He wants to keep his old phone and number, which I guess is paid off now?How do we keep the old number and phone but switch to a sim only deal?We are currently getting 10Gb for just over £20 month, if I were to start an new contract with sim only I would only be paying £6 per month for that same.I cant find where in the account section I can change to a cheaper sim only deal now its out of contract     

Hi,  I received an email recently advising my contract was about to end and I was able to upgrade - which I did. I received the new phone shortly after and proceeded to transfer sim/data etc. The problem is that my revised plan hasn't changed although someone has told me that it should do when my old contract actually expires (next month). Also I have not been issued with any sort of receipt in order to claim the extra freebies - Can anybody advise please. Thanks 

I need more data but there are no plans currently available to enable me to increase my plan. Can you help please?