Can I upgrade early 

My phone is not charging and I only have a few days before my free upgrade is due. I am self employed and heavily rely on my phone for a living. I am very stressed as I did not anticipate the phone dying before my renewal. I was wondering if it would be possible to have my free upgrade now since I only have a few days before renewal. I understand this is a cheeky ask however again, my phone really should not be dying this quickly, especially before 2 years. Thank you for your time. 

I can't see 'sim.only' in the plan change options on my app. My pay monthly contract is about to expire on 11 Sep... but when I go to look at upgrade options in the app... it only shows more mobile phone deals. How do I upgrade to sim only???

I have a £25 gift card received as part of entering into my contract, but which does not work.I have tried contacting both currys and mobiles.co.uk to no avail.Some immediate assistance would be appreciated, seeing as this is clearly a known issue. 

At the end of January, I upgraded my two ID Mobile accounts/numbers (via Mobiles.co.uk) and received 2 Currys gift cards as part of the promotion. I went to use these today and neither are working. I’ve checked through my emails and there was nothing for me to action in order to make these useable. I have contacted ID Mobile customer services, who said I should contact Currys. I have contacted Currys who said I should contact Mobiles.co.uk. Mobiles.co.uk have said they will "look into it", but they only took details for one of the two orders, despite both being affected. When I asked how they would keep me updated, I was told that I would need to check back myself. This does not give me confidence that the issue will be resolved, and it leaves me unsure whether both gift cards are being investigated.I would appreciate it if ID Mobile could take some responsibility for this and assist in ensuring this matter is properly addressed - especially considering this appears to be a recurrent i

looking for upgrade offer

Hi I want to remove the cap on my contract, I accidentally added that, I cannot seem to be able to? 

Hi im currently coming to end of 24 month contract want to go sim only but keep same number? How do i go about best easiest quickest way? Thanks

I am on a PAYG Plan.Every month it expires and I then manually renew for another month. However I want to change this to a monthly plan on a Direct Debit so that it automatically renews.I spoke to customer service via live chat last month and after a lot of mis-information, they escalated and said that it would be resolved and my plan would be amended. Nothing has happened and my plan remains about to expire again. (I had to keep pushing back against the ‘standard’ answers when they told me to do things, as they didn’t work or even match what they told me).In the app, when I go to ‘upgrades’ is says ‘Sorry you can’t upgrade. You are currently on a PAYG plan. Change to a Pay Monthly phone or SIM only deal at idmobile.co.uk’When I visit the website and go to upgrades. I get exactly the same message ‘You are currently on a Pay As You Go plan.Change to a pay monthly phone or SIM only deal at idmobile.co.uk.’ - Yet I am viewing this from that website so seemingly this seems impossible?!My l

I want to upgrade to a sim only with my loyalty unlimited data

Hello,My contract for my e-sim is available for an update. But at the same time I hand bought a new handset, do I just cancel/ leave ID on my existing plans and then take out a new plan on the new handset?And how do I keep the same number?

Hi IDMobile, Contract end on 21st June 2026, want to change to sim only plan. What are the steps please ?

I have an iPhone 16 plus and have dropped it and battery has exploded was wondering how to go about getting it fixed 

I have an iPhone 16 plus and have dropped it and battery has exploded was wondering how to go about getting it fixed 

im trying yo upgrade. ut sont allow ne and says my card deyails are not the same ss my accoubt details but they sre. 

How much will it be to end my contract and get an upgrade

Hi i just changed to sim only want to keep my numberc

Have just done upgrade to sim only. Does this automatically cancel previous contract 

I want to buy and new phone and transfer the sim but they need to wipe my phone to trade it in so can I get a new eSIM emailed to me to download on new phone ? 

I have seen an ID deal online for an iPhone 17 pro max. 256gb storage, 100gb data and unlimited mins texts. £489 upfront cost and starting at £29.99 per month.  I am looking to upgrade after being with yourself for 2 years so I would like this offer that I have seen online? If not I’ll move provider. 

I have seen an ID deal online for an iPhone 17 pro max. 256gb storage, 100gb data and unlimited mins texts. £489 upfront cost and starting at £29.99 per month.  I am looking to upgrade after being with yourself for 2 years so I would like this offer that I have seen online? If not I’ll move provider. 

I have seen a better deal with yourselves. How do I cancel this plan and change to the other deal? 

I’d like to update my phone but my contract ends in a month. Is there anyway I can update before contracts ends 

I'm trying to upgrade to a Sim only deal. I'm receiving an error code using the app and website that's preventing me from upgrading. I only have a day left to upgrade. Any help gratefully received.