Cashback

Forum|Forum|9 days ago
September 22, 2026
1 reply
12 views

Hi,

When I upgraded I was promised Cashback.

I received my new phone 12 days ago, but no sign of the Cashback.

I dealt directly with Id mobile.

Any idea if I will get the Cashback?

Many thanks,

Marcela

Gemma M

iD Mobile Employee

Hi @Marcyn12,

Thanks for getting in touch.

If you’re referring to cashback from a trade-in promotion, our trade-in service is handled by Currys, our sister brand. For any queries regarding your trade-in or cashback payment, you can contact the Currys Trade-In team directly at: TradeUpHelp@currys.co.uk

If the cashback you were promised wasn’t related to a trade-in, please let us know what type of cashback offer you’re referring to and we’ll be happy to advise you further.

Regards,

Gemma M
The iD Mobile Social Media Team

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