Solved

Data hasnt been increased

Forum|Forum|6 months ago
July 20, 2025
3 replies
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Ben Campion
New Contributor

Still waiting for my data to be increased after agreeing a deal with live chat agent. Currently on 80GB data but should be unlimited. Have the transcript of the deal and told it would be done. Live agent ended chat when I clicked the deal for 80GB and nothing has been adapted since. Anyone else experienced this? Will it be done as burning a lot of time pursuing this. Any help would be more than welcome. Thanks

Best answer by Ben Campion

Hi Tyler,

this has been explained to me over the live chat. Thanks for getting back to me mate.

thanks,

Ben

+24

Tyler C
iD Mobile Employee
Forum|Forum|6 months ago
July 21, 2025

Hey there @Ben Campion, if you spoke to our live-chat and were offered unlimited data, it’s likely they added it in the form of a loyalty add-on, and it won't show up on the app/website when logged in that you’re on unlimited, even if you are. It’s likely you’ve still on 80GB plan, with a unlimited loyalty add-on as well, so the 80GB will only show up for you.

Would you like us to PM you and check your account to clarify if that’s the case here?

Thanks,

Tyler

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