I did an upgrade from SIM only to contract phone 2 days ago but have had no confirmation of order/upgrade. However ID/Carphone Warehouse have taken the £149 upfront phone cost from my bank already? Absolutely no indication of any new contract pending in my ID account. When am I getting my new phone?
Question
wheres my order?
+24Hi
Welcome to the Community!
I’m sorry to hear that you don’t have an update.
Can you please check your junk and spam emails for any updates?
You’ll need to contact Carphone Warehouse if you purchased from them directly.
Alternatively if you purchased from us directly we can send you a PM.
Kash
I was able to do live chat today and apparently the phone I ordered is out of stock and expected 7 Aug and will be sent out then. Not impressed to be honest as I should have been informed it was out of stock and given opportunity to chose different model. Very unimpressed that I never even got an email about this or my new contract. I now cannot even cancel until the phone is sent out to me. Will definitely be reconsidering my contract with ID.
+25Hi
I’m sorry to hear that, if you want to cancel the order you definitely can, if you’d like to please let us know here so we can get in touch.
Tom
I was able to do live chat today and apparently the phone I ordered is out of stock and expected 7 Aug and will be sent out then. Not impressed to be honest as I should have been informed it was out of stock and given opportunity to chose different model. Very unimpressed that I never even got an email about this or my new contract. I now cannot even cancel until the phone is sent out to me. Will definitely be reconsidering my contract with ID.
I am having same issues now - Was told to order certain colour, to guarantee delivery next day - but now apparently out of stock and not available till over a week later
We need to confirm you Mobile number.
That you use on order time,
I hope you understand this time.
Are you afflicted with iD Mobile, don’t want to just say my number
Hi
I do apologise you are facing the same issue as
- Owethu
Hi
I do apologise you are facing the same issue as
- Owethu
Finally one of the team, gave a good answer I popped up to Live Chat , and I Spoke to Lifa this afternoon, was going to suggest, changing color , but Lifa who advised color can't be changed as order already processed, which is fair enough - but stock will come in 2/3 days i.e 21/11 - therefore I should expect new device early next week?
+11Hi
I do apologise you are facing the same issue as
- Owethu
Finally one of the team, gave a good answer I popped up to Live Chat , and I Spoke to Lifa this afternoon, was going to suggest, changing color , but Lifa who advised color can't be changed as order already processed, which is fair enough - but stock will come in 2/3 days i.e 21/11 - therefore I should expect new device early next week?
That's a good outcome and hopefully you'll receive you new devices on or there abouts. Thanks for keeping us updated on your issue.
Joe 😉
Hi
Thank you for your assistance regarding the matter.
If anyone needs assistance regarding any issues, please feel free to let us know.
Michael Z
Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Noticed - the phone is off the site now - Which is fair as out of stock but bit of delay to remove :) - Hopefully it comes Tomorrow but still looking at next week
Service is not the best - temped to go else where - Now they stuck on 28/11 like its genic response - is there a reason it takes over a week for stock to stock up.
Hi
I am so sorry to hear that you are still waiting on your order to arrive.
Thank you for your patience with us. Handset stock can sometimes take longer to arrive due to a few factors. Delivery times depend on supplier availability, high demand, and logistics delays such as customs checks or shipping schedules. In some cases, specific colours or storage options may also be limited, which can extend the wait time.
We’re working closely with our suppliers to restock as quickly as possible, and I’m sorry for any inconvenience this delay has caused.
Thanks,
Anneline
+11Service is not the best - temped to go else where - Now they stuck on 28/11 like its genic response - is there a reason it takes over a week for stock to stock up.
As you can imagine when there a special deals going on or festive period people genuinely spend more. IDMobile can only stock ex amount of any one product. Also if the manufacturers has a high demand for sale's world wide one has to factor in product, shipping etc. Most date's given are an estimate until near the time of restock then an actual date is given.
While this does not help your case as you were expecting to receive your phone at the time of placing your order, IDMobile maintenance work on their system may well of had an impact on you order also.
As you've posted today the device is back in stock I would call sale's and explain your concerns and ask how soon would I receive my order.
Sales IDMobile +44 20 7139 1397 / 0800 049 0250
Joe 🙂
Service is not the best - temped to go else where - Now they stuck on 28/11 like its genic response - is there a reason it takes over a week for stock to stock up.
As you can imagine when there a special deals going on or festive period people genuinely spend more. IDMobile can only stock ex amount of any one product. Also if the manufacturers has a high demand for sale's world wide one has to factor in product, shipping etc. Most date's given are an estimate until near the time of restock then an actual date is given.
While this does not help your case as you were expecting to receive your phone at the time of placing your order, IDMobile maintenance work on their system may well of had an impact on you order also.
As you've posted today the device is back in stock I would call sale's and explain your concerns and ask how soon would I receive my order.
Sales IDMobile +44 20 7139 1397 / 0800 049 0250
Joe 🙂
Thanks - Yes I cancelled this order, and made a new one - With same device / colour I wanted etc - This has now processed - should be here Tomorrow i.e next correspondence im expected is from DPD
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