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New Contributor
July 26, 2025
Question

wheres my order?

  • July 26, 2025
  • 25 replies
  • 560 views

I did an upgrade from SIM only to contract phone 2 days ago but have had no confirmation of order/upgrade.  However ID/Carphone Warehouse have taken the £149 upfront phone cost from my bank already?   Absolutely no indication of any new contract pending in my ID account.   When am I getting my new phone?

    25 replies

    Active Contributor
    November 19, 2025

    I didn’t call I just used online chat 

    November 19, 2025

    We need to confirm you Mobile number.
    That you use on order time,
    I hope you understand this time

    November 19, 2025

    Ok thank for lettinh us..

    Active Contributor
    November 19, 2025

    We need to confirm you Mobile number.
    That you use on order time,
    I hope you understand this time.

    Are you afflicted with iD Mobile, don’t want to just say my number 

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    November 19, 2025

    Hi ​@Saf7321 

     

    I do apologise you are facing the same issue as ​@amsteadman however we do have a team ready to assist you. Please feel free to reach out to us via our social media channels (Facebook or Instagram), Live Chat, or by emailing socialqueries@idmobile.co.uk with the details of your query. We’re here to help and will do our best to get everything sorted for you.

     

     - Owethu

     

     

    Active Contributor
    November 19, 2025

    Hi ​@Saf7321 

     

    I do apologise you are facing the same issue as ​@amsteadman however we do have a team ready to assist you. Please feel free to reach out to us via our social media channels (Facebook or Instagram), Live Chat, or by emailing socialqueries@idmobile.co.uk with the details of your query. We’re here to help and will do our best to get everything sorted for you.

     

     - Owethu

     

     

    Finally one of the team, gave a good answer I popped up to Live Chat , and I Spoke to Lifa this afternoon, was going to suggest, changing color , but Lifa who advised color can't be changed as order already processed, which is fair enough - but stock will come in 2/3 days i.e 21/11 - therefore I should expect new device early next week?

    JoeKing
    Silver Contributor
    Silver Contributor
    November 19, 2025

    Hi ​@Saf7321 

     

    I do apologise you are facing the same issue as ​@amsteadman however we do have a team ready to assist you. Please feel free to reach out to us via our social media channels (Facebook or Instagram), Live Chat, or by emailing socialqueries@idmobile.co.uk with the details of your query. We’re here to help and will do our best to get everything sorted for you.

     

     - Owethu

     

     

    Finally one of the team, gave a good answer I popped up to Live Chat , and I Spoke to Lifa this afternoon, was going to suggest, changing color , but Lifa who advised color can't be changed as order already processed, which is fair enough - but stock will come in 2/3 days i.e 21/11 - therefore I should expect new device early next week?

    That's a good outcome and hopefully you'll receive you new devices on or there abouts. Thanks for keeping us updated on your issue. 

     

     

    Joe 😉

    Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉
    iD Mobile Employee
    November 20, 2025

    Hi ​@JoeKing 

     

    Thank you for your assistance regarding the matter.

     

    If anyone needs assistance regarding any issues, please feel free to let us know.

     

    Michael Z

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    Active Contributor
    November 20, 2025

    Noticed - the phone is off the site now - Which is fair as out of stock but bit of delay to remove :) - Hopefully it comes Tomorrow but still looking at next week 

    Active Contributor
    November 21, 2025

    I wonder if the stock has arrived as its 21/11 based on one of the responses