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Question

wheres my order?

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I did an upgrade from SIM only to contract phone 2 days ago but have had no confirmation of order/upgrade. However ID/Carphone Warehouse have taken the £149 upfront phone cost from my bank already? Absolutely no indication of any new contract pending in my ID account. When am I getting my new phone?

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Saf7321

Active Contributor

I didn’t call I just used online chat

E

Ericstanley66

We need to confirm you Mobile number.
That you use on order time,
I hope you understand this time

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Ericstanley66

Ok thank for lettinh us..

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Saf7321

Active Contributor

We need to confirm you Mobile number.
That you use on order time,
I hope you understand this time.

Are you afflicted with iD Mobile, don’t want to just say my number

Owethu M

iD Mobile Employee

Hi @Saf7321

I do apologise you are facing the same issue as @amsteadman however we do have a team ready to assist you. Please feel free to reach out to us via our social media channels (Facebook or Instagram), Live Chat, or by emailing socialqueries@idmobile.co.uk with the details of your query. We’re here to help and will do our best to get everything sorted for you.

- Owethu

S

Saf7321

Active Contributor

Hi @Saf7321

I do apologise you are facing the same issue as @amsteadman however we do have a team ready to assist you. Please feel free to reach out to us via our social media channels (Facebook or Instagram), Live Chat, or by emailing socialqueries@idmobile.co.uk with the details of your query. We’re here to help and will do our best to get everything sorted for you.

- Owethu

Finally one of the team, gave a good answer I popped up to Live Chat , and I Spoke to Lifa this afternoon, was going to suggest, changing color , but Lifa who advised color can't be changed as order already processed, which is fair enough - but stock will come in 2/3 days i.e 21/11 - therefore I should expect new device early next week?

JoeKing

Silver Contributor

Hi @Saf7321

I do apologise you are facing the same issue as @amsteadman however we do have a team ready to assist you. Please feel free to reach out to us via our social media channels (Facebook or Instagram), Live Chat, or by emailing socialqueries@idmobile.co.uk with the details of your query. We’re here to help and will do our best to get everything sorted for you.

- Owethu

Finally one of the team, gave a good answer I popped up to Live Chat , and I Spoke to Lifa this afternoon, was going to suggest, changing color , but Lifa who advised color can't be changed as order already processed, which is fair enough - but stock will come in 2/3 days i.e 21/11 - therefore I should expect new device early next week?

That's a good outcome and hopefully you'll receive you new devices on or there abouts. Thanks for keeping us updated on your issue.

Joe 😉

Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉

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Michael Z

iD Mobile Employee

Hi @JoeKing

Thank you for your assistance regarding the matter.

If anyone needs assistance regarding any issues, please feel free to let us know.

Michael Z

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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Saf7321

Active Contributor

Noticed - the phone is off the site now - Which is fair as out of stock but bit of delay to remove :) - Hopefully it comes Tomorrow but still looking at next week

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Saf7321

Active Contributor

I wonder if the stock has arrived as its 21/11 based on one of the responses

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